RAPID : value management for the business cost of ownership: readiness, architeture, process, integration, deployment /

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The model presented in this manual for the IT professional helps managers work with tech workers and their customers to make a clear and well-substantiated argument for IT service investments. In order to validate and fully explain this model, Wigodsky presents an overview of the "why" beh...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Wigodsky, Andrew S.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Amsterdam ; Boston : Elsevier, ©2004.
Temas:
Technological innovations > Management.
High technology industries > Management.
New products > Management.
TECHNOLOGY & ENGINEERING > Automation.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Taking a Razor to information technology (IT)
  • On the classification of IT components
  • Using RAPID to identify relationship between architecture and process
  • Readiness: solution strategy
  • Architecture: foundation services
  • Process: best practice
  • Integration: coherent infrastructure
  • Deployment: questioning change and decision making
  • Business cost of ownership
  • Shaping RAPID IT solutions
  • RAPID IT components
  • Beyond cost of ownership
  • Appendix A: Hewlett-Packard ITSM activities
  • Appendix B: HP infrastructure operations.

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