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Quality and power in the supply chain : what industry does for the sake of quality /
This book reconciles two divergent worlds for the beleaguered quality manager. The first is that of quality and managerial fads, promoted by quality professionals and the quality 'industry' - with its seminars, certification programs and the pressures of an ever increasing number of intern...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Boston :
Butterworth-Heinemann,
©2000.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- 1 Power and its Impact on Customer Supplier Relation; 2 On Registrars and Bureaucratic Power; Part III: The Limits of Quality: Essays on a Separate Reality; 3 Thoughts on the Relativity of Quality; 4 How Old Can a Company Hope to be?; 5 Built to Last for a While; 6 On Servicing the Customer; 7 Fads, Incompetence, Ignorance and Stupidity; PART III Colbertism and the Dawn of Power in Customer-Supplier Relations; 8 Colbertism: The Dawn of Regulatory Practices; 9 The Quest for Repeatability; 10 Military as Customer and Controller of Subcontractors; 11 The Value of Standardization; 12 The ISO 9000 Phenomenon and The Privatization of Military Standards; 13 Quality Professionalism and the Ideology of Control; 14 On The Origin of Procedures; 15 Writing Procedures; 16 By Way of Conclusion: Dos and Don'ts; Challenges of the 21st Century: General conclusions; For the quality professional; Need to integrate many methods; For companies; Final Thoughts on Don'ts; What to do; How to Simplify?; ISO 9000 Software: No panacea; On quality speak; Teamwork: Another view; Smaller would be better.