Get what you want : an industry insider shows you how to make good complaints, fix bad service and convince companies that you're right /

Don't accept shoddy goods or bad service! The author, who brings to his readers more than three decades of experience and consulting in the customer service field, addresses the other side of the counter the customer. He offers long-suffering consumers key tips on how to make effective complain...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Burke, Jack, 1950-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Los Angeles, CA : Silver Lake, 2005.
Edición:1st ed.
Temas:
Consumer complaints.
Consommateurs > Plaintes.
BUSINESS & ECONOMICS > Consumer Behavior.
BUSINESS & ECONOMICS > Commercial Policy.
Consumer complaints
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Preliminaries; Contents; INTRODUCTION: "I CAN'T GET NO SATISFACTION!"; ONE: SPENDING: THE GREAT AMERICAN PASTIME; TWO: A FOUNDATION OF TRUST; THREE: CONTRACTS CUT BOTH WAYS; FOUR: DO YOUR DUE DILIGENCE; FIVE: COMMUNICATING YOUR MESSAGE; SIX: GETTING TO KNOW YOU; SEVEN: SPEAKING OF SHORCOMINGS, TRY RIGIDITY; EIGHT: GETTING TECHNICAL; NINE: TECHNOLOGICALLY ADVANCED; TEN: A SPIRITUAL BENT; ELEVEN: MAKING THE PURCHASE; TWELVE: PREVENTING IDENTITY THEFT; THIRTEEN: EFFECTIVE COMPLAINING; FOURTEEN: MOVING ON ... CAREFULLY; FIFTEEN: SAMPLE LETTERS AND OTHER NOTES ABOUT TECHNOLOGY.
  • Sixteen: don't beat a dead horseconclusion: relationships are key; appendices; index.

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