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Get what you want : an industry insider shows you how to make good complaints, fix bad service and convince companies that you're right /
Don't accept shoddy goods or bad service! The author, who brings to his readers more than three decades of experience and consulting in the customer service field, addresses the other side of the counter the customer. He offers long-suffering consumers key tips on how to make effective complain...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Los Angeles, CA :
Silver Lake,
2005.
|
| Edición: | 1st ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
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| 019 | |a 936899439 | ||
| 020 | |a 9781563438202 |q (electronic bk.) | ||
| 020 | |a 1563438208 |q (electronic bk.) | ||
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| 082 | 0 | 4 | |a 381.3 |2 22 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Burke, Jack, |d 1950- | |
| 245 | 1 | 0 | |a Get what you want : |b an industry insider shows you how to make good complaints, fix bad service and convince companies that you're right / |c Jack Burke. |
| 250 | |a 1st ed. | ||
| 260 | |a Los Angeles, CA : |b Silver Lake, |c 2005. | ||
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Title from PDF cover (viewed February 27, 2007). | ||
| 505 | 0 | |a Preliminaries; Contents; INTRODUCTION: "I CAN'T GET NO SATISFACTION!"; ONE: SPENDING: THE GREAT AMERICAN PASTIME; TWO: A FOUNDATION OF TRUST; THREE: CONTRACTS CUT BOTH WAYS; FOUR: DO YOUR DUE DILIGENCE; FIVE: COMMUNICATING YOUR MESSAGE; SIX: GETTING TO KNOW YOU; SEVEN: SPEAKING OF SHORCOMINGS, TRY RIGIDITY; EIGHT: GETTING TECHNICAL; NINE: TECHNOLOGICALLY ADVANCED; TEN: A SPIRITUAL BENT; ELEVEN: MAKING THE PURCHASE; TWELVE: PREVENTING IDENTITY THEFT; THIRTEEN: EFFECTIVE COMPLAINING; FOURTEEN: MOVING ON ... CAREFULLY; FIFTEEN: SAMPLE LETTERS AND OTHER NOTES ABOUT TECHNOLOGY. | |
| 505 | 8 | |a Sixteen: don't beat a dead horseconclusion: relationships are key; appendices; index. | |
| 520 | |a Don't accept shoddy goods or bad service! The author, who brings to his readers more than three decades of experience and consulting in the customer service field, addresses the other side of the counter the customer. He offers long-suffering consumers key tips on how to make effective complaints and how to turn problems into refunds, exchanges or improved service. Jack Burke is the president of Sound Marketing, a California-based firm that helps companies develop customer service departments, call centers and audio tools for customer service and sales support. He has held senior positions in t. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Consumer complaints. | |
| 650 | 6 | |a Consommateurs |x Plaintes. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Consumer Behavior. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Commercial Policy. |2 bisacsh | |
| 650 | 7 | |a Consumer complaints |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Burke, Jack. |t Get What You Want : An Industry Insider Shows You How to Make Good Complaints, Fax Bad Servcie and Convince Companies that You're Right. |d Aberdeen : Silver Lake Publishing, ©2005 |z 9781563437793 |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135594 |z Texto completo |
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| 938 | |a EBSCOhost |b EBSC |n 135594 | ||
| 938 | |a YBP Library Services |b YANK |n 2535191 | ||
| 994 | |a 92 |b IZTAP | ||