How to be a great call center representative /

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Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supple...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lucas, Robert W.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Saranac Lake, N.Y.] : American Management Association, ©2001.
Temas:
Call centers.
Customer services.
Customer relations.
Centres d'appels (Affaires)
Service à la clientèle.
BUSINESS & ECONOMICS > Customer Relations.
Call centers
Customer relations
Customer services
Acceso en línea:Texto completo
Texto completo
Descripción
Sumario:Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom.
Notas:Title from title screen.
Descripción Física:1 online resource
Bibliografía:Includes bibliographical references and index.
ISBN:9780761215103
0761215107

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