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The kindness revolution : the company-wide culture shift that inspires phenomenal customer service /
Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
©2006.
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
Tabla de Contenidos:
- Machine derived contents note: Contents
- Preface
- Introduction
- 1 Owning Your Customers
- 2 A Top-Down Commitment to Service
- 3 Employees on a Mission
- 4 Never on Sunday
- 5 Talking About Service Every Day
- 6 When Customers Call In Sick
- 7 Extraordinary Employee Empowerment
- 8 Absolutely, Positively: The Pursuit of Perfection
- 9 A Place Where Kindness Grows
- 10 Kindness: Starting the Revolution
- 11 How to Eliminate Indifference in the Workplace
- 12 The Quick Fix Won?t Work: How to Ensure Permanent Change
- 13 Are You Ready?
- 14 Ten Steps to an Extreme Corporate Makeover
- 15 Putting It out There?On the Net
- 16 Conclusions.