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The ultimate Six Sigma : beyond quality excellence to total business excellence /
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM/American Management Association,
©2002.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Foreword / Robert W. Galvin
- Preface: Blossoming of the Ultimate Six Sigma
- pt. 1. Definitions and Concepts
- 1. What Is Six Sigma?
- 2. Need, Objectives, and Benefits of the Ultimate Six Sigma
- 3. Origin, Development, and Renewal of Motorola's Six Sigma
- 4. Hyped Six Sigma: From the Pure Six Sigma to the Sick Sigma
- 5. Scope, Structure, and Methodology of the Ultimate Six Sigma
- pt. 2. Ultimate Six Sigma
- Twelve Areas of Business Excellence
- 6. From Mere Customer Satisfaction to Customer Loyalty
- 7. From Stifling Micromanagement to Inspirational Leadership
- 8. From Taylorism to Empowerment Creation in the Organization
- 9. From Passivity and Boredom Among Employees to Industrial Democracy
- 10. From Traditional Indicators to Robust Metrics
- 11. From Obsolete Tools of the Twentieth Century to the Powerful Tools of the Twenty-First Century
- 12. From Historic Levels to Designs in Half the Time With Half the Defects, Half the Costs, and Half the Manpower
- 13. From a Customer-Supplier Win-Lose Contest to a Win-Win Partnership for the Entire Supplier Chain
- 14. From Second-Class Citizen to Manufacturing as a Major Contributor to Business Excellence
- 15. Field Operations: From an Appendage to a Maximum Service to Downstream Stakeholders
- 16. From the Black Hole of Little Accountability to Service as a Productivity Contributor
- 17. From Mediocrity to World-Class Results.