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|a UAMI
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|a Hearit, Keith Michael.
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|a Crisis management by apology :
|b corporate responses to allegations of wrongdoing /
|c Keith Michael Hearit.
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|a Mahwah, N.J. :
|b Lawrence Erlbaum Associates,
|c ©2006.
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|a 1 online resource (ix, 250 pages)
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|a Includes bibliographical references (pages 219-240) and indexes.
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|a Introduction -- Apologia, social drama, and public ritual -- Legality and liability -- Apologetic ethics / written with Sandra L. Borden -- Apologia and individuals : politicians, sports figures, and media celebrities -- Apologia and organizations : retail, manufacturing, and not-for-profits -- Institutional apologies : institutional, religious, and governmental -- Conclusions : corporate apologia, ideology, and ethical responses to criticism.
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|a Print version record.
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|a Examines the role of apology in response to public attack. It considers topics, from public figures and individuals to corporations and government. This book explores the ethics and the legal liabilities of apologies. Case studies are featured, including an international example for apology making from Japan.
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|a Corporate image.
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|a Crisis management.
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|a Apologizing.
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|a Corporations
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|a Business communication.
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|a Entreprises
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|a Gestion de crise.
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650 |
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|a Excuses (Regret)
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650 |
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|a Entreprises
|x Relations publiques.
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776 |
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|i Print version:
|a Hearit, Keith Michael.
|t Crisis management by apology.
|d Mahwah, N.J. : Lawrence Erlbaum Associates, ©2006
|z 0805837884
|z 0805837892
|w (DLC) 2005040114
|w (OCoLC)59147849
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