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Crisis management by apology : corporate responses to allegations of wrongdoing /

Examines the role of apology in response to public attack. It considers topics, from public figures and individuals to corporations and government. This book explores the ethics and the legal liabilities of apologies. Case studies are featured, including an international example for apology making f...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hearit, Keith Michael
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Mahwah, N.J. : Lawrence Erlbaum Associates, ©2006.
Colección:LEA's communication series.
Temas:
Acceso en línea:Texto completo

MARC

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100 1 |a Hearit, Keith Michael. 
245 1 0 |a Crisis management by apology :  |b corporate responses to allegations of wrongdoing /  |c Keith Michael Hearit. 
260 |a Mahwah, N.J. :  |b Lawrence Erlbaum Associates,  |c ©2006. 
300 |a 1 online resource (ix, 250 pages) 
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504 |a Includes bibliographical references (pages 219-240) and indexes. 
505 0 |a Introduction -- Apologia, social drama, and public ritual -- Legality and liability -- Apologetic ethics / written with Sandra L. Borden -- Apologia and individuals : politicians, sports figures, and media celebrities -- Apologia and organizations : retail, manufacturing, and not-for-profits -- Institutional apologies : institutional, religious, and governmental -- Conclusions : corporate apologia, ideology, and ethical responses to criticism. 
588 0 |a Print version record. 
520 |a Examines the role of apology in response to public attack. It considers topics, from public figures and individuals to corporations and government. This book explores the ethics and the legal liabilities of apologies. Case studies are featured, including an international example for apology making from Japan. 
590 |a eBooks on EBSCOhost  |b EBSCO eBook Subscription Academic Collection - Worldwide 
650 0 |a Corporate image. 
650 0 |a Crisis management. 
650 0 |a Apologizing. 
650 0 |a Corporations  |x Public relations. 
650 0 |a Business communication. 
650 6 |a Entreprises  |x Image. 
650 6 |a Gestion de crise. 
650 6 |a Excuses (Regret) 
650 6 |a Entreprises  |x Relations publiques. 
650 6 |a Communication dans l'entreprise. 
650 6 |a Sociétés  |x Relations publiques. 
650 7 |a corporate image.  |2 aat 
650 7 |a BUSINESS & ECONOMICS  |x Public Relations.  |2 bisacsh 
650 7 |a Apologizing  |2 fast 
650 7 |a Business communication  |2 fast 
650 7 |a Corporate image  |2 fast 
650 7 |a Corporations  |x Public relations  |2 fast 
650 7 |a Crisis management  |2 fast 
776 0 8 |i Print version:  |a Hearit, Keith Michael.  |t Crisis management by apology.  |d Mahwah, N.J. : Lawrence Erlbaum Associates, ©2006  |z 0805837884  |z 0805837892  |w (DLC) 2005040114  |w (OCoLC)59147849 
830 0 |a LEA's communication series. 
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