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Patient satisfaction : understanding and managing the experience of care /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Press, Irwin
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Chicago, IL : Health Administration Press, ©2006.
Edición:	2nd ed.
Colección:	Management series (Ann Arbor, Mich.)
Temas:	Patient satisfaction. Physician and patient. Medical care > Quality control. Public relations. Social psychology. Patient Satisfaction Quality Assurance, Health Care Physician-Patient Relations Public Relations Psychology, Social Patients > Satisfaction. Relations médecin-patient. Soins médicaux > Qualité > Contrôle. Relations publiques. Psychologie sociale. public relations. social psychology. MEDICAL > Administration. MEDICAL > Practice Management & Reimbursement. Social psychology Public relations Patient compliance Organization Medical personnel and patient Medical care Health services administration Health attitudes Consumer satisfaction Medical care > Quality control Patient satisfaction Physician and patient Medical Professional Practice. Medicine. Health & Biological Sciences.
Acceso en línea:	Texto completo

Tabla de Contenidos:

1. Justifying the effort : patient satisfaction and the quality of care
2. Justifying the effort : patient satisfaction and organizational effectiveness
3. The basics of patient satisfaction
4. Digging deeper : patient versus clinical cultures
5. Dealing with cultural diversity
6. From theory to method : using your survey data effectively
7. Mining the data for insights
8. From data to action
9. From action to satisfaction
creating a culture, not just a program
10. Fifty nifty ideas for improving patient satisfaction / Mary Malone
11. The emergency department : a special case.

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