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|a 2006 C-859
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|b P935p 2006
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|a 362.1068
|2 22
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Press, Irwin.
|
| 245 |
1 |
0 |
|a Patient satisfaction :
|b understanding and managing the experience of care /
|c Irwin Press.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Chicago, IL :
|b Health Administration Press,
|c ©2006.
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| 300 |
|
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|a 1 online resource (xvii, 262 pages) :
|b illustrations
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 490 |
1 |
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|a ACHE management series
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| 504 |
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|a Includes bibliographical references.
|
| 588 |
0 |
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|a Print version record.
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| 505 |
0 |
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|a 1. Justifying the effort : patient satisfaction and the quality of care -- 2. Justifying the effort : patient satisfaction and organizational effectiveness -- 3. The basics of patient satisfaction -- 4. Digging deeper : patient versus clinical cultures -- 5. Dealing with cultural diversity -- 6. From theory to method : using your survey data effectively -- 7. Mining the data for insights -- 8. From data to action -- 9. From action to satisfaction -- creating a culture, not just a program -- 10. Fifty nifty ideas for improving patient satisfaction / Mary Malone -- 11. The emergency department : a special case.
|
| 546 |
|
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|a English.
|
| 590 |
|
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
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0 |
|a Patient satisfaction.
|
| 650 |
|
0 |
|a Physician and patient.
|
| 650 |
|
0 |
|a Medical care
|x Quality control.
|
| 650 |
|
0 |
|a Public relations.
|
| 650 |
|
0 |
|a Social psychology.
|
| 650 |
|
2 |
|a Patient Satisfaction
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| 650 |
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2 |
|a Quality Assurance, Health Care
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| 650 |
2 |
2 |
|a Physician-Patient Relations
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| 650 |
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2 |
|a Public Relations
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| 650 |
|
2 |
|a Psychology, Social
|
| 650 |
|
6 |
|a Patients
|x Satisfaction.
|
| 650 |
|
6 |
|a Relations médecin-patient.
|
| 650 |
|
6 |
|a Soins médicaux
|x Qualité
|x Contrôle.
|
| 650 |
|
6 |
|a Relations publiques.
|
| 650 |
|
6 |
|a Psychologie sociale.
|
| 650 |
|
7 |
|a public relations.
|2 aat
|
| 650 |
|
7 |
|a social psychology.
|2 aat
|
| 650 |
|
7 |
|a MEDICAL
|x Administration.
|2 bisacsh
|
| 650 |
|
7 |
|a MEDICAL
|x Practice Management & Reimbursement.
|2 bisacsh
|
| 650 |
|
7 |
|a Social psychology
|2 fast
|
| 650 |
|
7 |
|a Public relations
|2 fast
|
| 650 |
|
7 |
|a Patient compliance
|2 fast
|
| 650 |
|
7 |
|a Organization
|2 fast
|
| 650 |
|
7 |
|a Medical personnel and patient
|2 fast
|
| 650 |
|
7 |
|a Medical care
|2 fast
|
| 650 |
|
7 |
|a Health services administration
|2 fast
|
| 650 |
|
7 |
|a Health attitudes
|2 fast
|
| 650 |
|
7 |
|a Consumer satisfaction
|2 fast
|
| 650 |
|
7 |
|a Medical care
|x Quality control
|2 fast
|
| 650 |
|
7 |
|a Patient satisfaction
|2 fast
|
| 650 |
|
7 |
|a Physician and patient
|2 fast
|
| 650 |
|
7 |
|a Medical Professional Practice.
|2 hilcc
|
| 650 |
|
7 |
|a Medicine.
|2 hilcc
|
| 650 |
|
7 |
|a Health & Biological Sciences.
|2 hilcc
|
| 776 |
0 |
8 |
|i Print version:
|a Press, Irwin.
|t Patient satisfaction.
|b 2nd ed.
|d Chicago, IL : Health Administration Press, ©2006
|z 1567932509
|w (DLC) 2005054579
|w (OCoLC)61704001
|
| 830 |
|
0 |
|a Management series (Ann Arbor, Mich.)
|
| 856 |
4 |
0 |
|u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=147541
|z Texto completo
|
| 938 |
|
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|a EBSCOhost
|b EBSC
|n 147541
|
| 938 |
|
|
|a YBP Library Services
|b YANK
|n 2405606
|
| 938 |
|
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|a Internet Archive
|b INAR
|n patientsatisfact0000pres_z2m7
|
| 994 |
|
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|a 92
|b IZTAP
|
