Evaluating reference services : a practical guide /

To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Whitlatch, Jo Bell
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 2000.
Temas:
Reference services (Libraries) > Evaluation.
Library Services
Evaluation Studies
Bibliothèques > Services de référence > Évaluation.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Reference services (Libraries) > Evaluation
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Planning the evaluation of reference services
  • Selecting appropriate evaluation methods
  • Collecting, analyzing, and communicating study data and results
  • Reference assessment annotated bibliography
  • contributors.

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