Cargando…

Learning points : 80 activities and actions for call center cervice excellence /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Graber, Peter R.
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Amherst, MA : HRD Press, 2005.
Colección:	Learning points series Learning points.
Temas:	Call centers > Customer services. Customer relations. Centres d'appels (Affaires) > Service à la clientèle. BUSINESS & ECONOMICS > Customer Relations.
Acceso en línea:	Texto completo

Ejemplares similares

How to be a great call center representative /
por: Lucas, Robert W.
Publicado: (2001)

How to be a great call center representative /
por: Lucas, Robert W.
Publicado: (2001)

Wake up Your Call Center : Humanize Your Interaction Hub.
por: D'Ausilio, Rosanne, 1941-
Publicado: (2005)

Emotional Satisfaction of Customer Contacts.
por: Gngr, Hseyin
Publicado: (2007)

The real-time contact center /
por: Fluss, Donna
Publicado: (2005)

The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation.
por: Fluss, Donna
Publicado: (2005)

Call Center operation : design, operation, and maintenance /
por: Sharp, Duane E.
Publicado: (2003)

Call Center operation : design, operation, and maintenance /
por: Sharp, Duane E.
Publicado: (2003)

Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty /
por: Güngör, Hüseyin
Publicado: (2007)

Call center performance enhancement using simulation and modeling /
por: Anton, Jon
Publicado: (1999)

Call Center operation : design, operation, and maintenance /
por: Sharp, Duane E.
Publicado: (2003)

Smiling down the line : info-service work in the global economy /
por: Russell, Bob, 1950-
Publicado: (2009)

Smiling Down the Line : Info-Service Work in the Global Economy /
por: Russell, Bob, 1950-
Publicado: (2009)

Smiling down the line : info-service work in the global economy /
por: Russell, Bob, 1950-
Publicado: (2009)

Cases in Call Center Management : Great Ideas (Th)at Work.
por: Feinberg, Richard, et al.
Publicado: (2004)

Employee identity in Indian call centres : the notion of professionalism /
por: Noronha, Ernesto
Publicado: (2009)

A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /
por: Padios, Jan M., 1979-
Publicado: (2018)

Call center benchmarking : deciding if good is good enough /
por: Anton, Jon, et al.
Publicado: (2000)

Outsourcing and service work in the new economy : the case of call centres in Mexico City /
por: Alvarez-Galvan, Jose-Luis
Publicado: (2012)

Borders in service : enactments of nationhood in transnational call centres /
por: Mirchandani, Kiran, 1968-, et al.
Publicado: (2016)

7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience /
por: McKain, Scott
Publicado: (2014)

The customer experience book : how to design, measure and improve customer experience in your business /
por: Pennington, Alan (Customer experience consultant)
Publicado: (2016)

How to wow : 68 effortless ways to make every customer experience amazing /
por: Swinscoe, Adrian
Publicado: (2016)

Innovator's Playbook How to Create Great Products, Services and Experiences That Your Customers Will Love.
por: Baird, Nathan
Publicado: (2020)

Brilliant customer service /
por: Stevens, Debra
Publicado: (2010)

Rockstar service rockstar profits : increase your revenues, grow your business and create raving fan customers for life /
por: Brownlee, David
Publicado: (2019)

Creating customer connections : how to make customer service a profit center for your company /
por: Burke, Jack, 1950-
Publicado: (1997)

Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /
por: Suttle, Marilyn
Publicado: (2009)

Customer success : how innovative companies are reducing churn and growing recurring revenue /
por: Mehta, Nick, 1977-, et al.
Publicado: (2016)

Cisco Unified Customer Voice Portal : building unified contact centers /
por: Green, Rue
Publicado: (2011)

Connecting with your customer : understanding the buyer's needs /
por: Cathcart, Jim
Publicado: (2007)

Neutral Accent : How Language, Labor, and Life Become Global /
por: Aneesh, A. (Aneesh), 1964-
Publicado: (2015)

Neutral accent : how language, labor, and life become global /
por: Aneesh, A. (Aneesh), 1964-
Publicado: (2015)

Quality customer service : satisfy customers--it's everybody's job /
por: Martin, William B.
Publicado: (2009)

The attractiveness of South Africa as offshore destination for call centre services /
por: Hintringer, Anita
Publicado: (2015)

Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder value /
por: Oliveira, Alexandre
Publicado: (2014)

Borders in Service : Enactments of Nationhood in Transnational Call Centres /
por: Poster, Winifred, et al.
Publicado: (2016)

Inside Your Customer's Imagination
por: Bell, Chip R.
Publicado: (2020)

Award-winning customer service : 101 ways to guarantee great performance /
por: Evenson, Renee, 1951-
Publicado: (2007)

The relationship edge : the key to strategic influence and selling success /
por: Acuff, Jerry, 1949-
Publicado: (2011)

Cannot write session to /tmp/vufind_sessions/sess_vslqidea38sk83priif6oa2st3