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| LEADER |
00000cam a2200000 a 4500 |
| 001 |
EBSCO_ocm61226799 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr cnu---unuuu |
| 008 |
050808s2005 mau o 000 0 eng d |
| 040 |
|
|
|a N$T
|b eng
|e pn
|c N$T
|d OCLCQ
|d YDXCP
|d OCLCQ
|d TUU
|d OCLCQ
|d NLGGC
|d OCLCQ
|d AGLDB
|d WY@
|d LUE
|d OCLCF
|d VNS
|d OCLCQ
|d VTS
|d G3B
|d K6U
|d UKSSU
|d VLY
|d OCLCO
|d OCLCQ
|
| 019 |
|
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|a 149619090
|a 1162010259
|a 1241927701
|
| 020 |
|
|
|a 1423716795
|q (electronic bk.)
|
| 020 |
|
|
|a 9781423716792
|q (electronic bk.)
|
| 029 |
1 |
|
|a DEBBG
|b BV043088548
|
| 029 |
1 |
|
|a DEBSZ
|b 422315125
|
| 029 |
1 |
|
|a GBVCP
|b 801321247
|
| 035 |
|
|
|a (OCoLC)61226799
|z (OCoLC)149619090
|z (OCoLC)1162010259
|z (OCoLC)1241927701
|
| 050 |
|
4 |
|a HF5415.5
|b .G37 2005eb
|
| 072 |
|
7 |
|a BUS
|x 018000
|2 bisacsh
|
| 082 |
0 |
4 |
|a 658.812
|2 22
|
| 049 |
|
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|a UAMI
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| 100 |
1 |
|
|a Graber, Peter R.
|
| 245 |
1 |
0 |
|a Learning points :
|b 80 activities and actions for call center cervice excellence /
|c Peter R. Garber.
|
| 246 |
3 |
0 |
|a 80 activities and actions for call center cervice Excellence
|
| 260 |
|
|
|a Amherst, MA :
|b HRD Press,
|c 2005.
|
| 300 |
|
|
|a 1 online resource
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
|
| 490 |
0 |
|
|a Learning points series Learning points.
|
| 500 |
|
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|a Title from e-book title screen (viewed August 8, 2005).
|
| 546 |
|
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|a English.
|
| 590 |
|
|
|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
|
| 650 |
|
0 |
|a Call centers
|x Customer services.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
6 |
|a Centres d'appels (Affaires)
|x Service à la clientèle.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Customer Relations.
|2 bisacsh
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 (OCoLC)fst00885533
|
| 776 |
0 |
|
|z 0874258073
|
| 856 |
4 |
0 |
|u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135933
|z Texto completo
|
| 938 |
|
|
|a EBSCOhost
|b EBSC
|n 135933
|
| 938 |
|
|
|a YBP Library Services
|b YANK
|n 2407403
|
| 994 |
|
|
|a 92
|b IZTAP
|
