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00000cam a2200000 a 4500 |
| 001 |
EBSCO_ocm61179848 |
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OCoLC |
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20231017213018.0 |
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m o d |
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cr cnu---unuuu |
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050731s2001 mau o 000 0 eng d |
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|a UAMI
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| 100 |
1 |
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|a Doane, Darryl S.
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| 245 |
1 |
0 |
|a Excuses, excuses, excuses -- :
|b for not delivering excellent customer service - and what should happen! /
|c Darryl S. Doane and Rose D. Sloat.
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| 260 |
|
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|a Amherst, MA :
|b HRD Press,
|c ©2001.
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| 300 |
|
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|a 1 online resource (119 pages)
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| 650 |
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0 |
|a Customer services.
|
| 650 |
|
6 |
|a Service à la clientèle.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Customer Relations.
|2 bisacsh
|
| 650 |
|
7 |
|a Customer services
|2 fast
|
| 700 |
1 |
|
|a Sloat, Rose D.
|
| 776 |
0 |
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|i Print version:
|a Doane, Darryl S.
|t Excuses, excuses, excuses --.
|d Amherst, MA : HRD Press, ©2001
|z 0874256143
|w (DLC) 2002282704
|w (OCoLC)49230419
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