Tabla de Contenidos:
  • Systems Modernization and the Strategic Plans of the Social Security Administration
  • Copyright
  • PREFACE
  • Contents
  • EXECUTIVE SUMMARY
  • THE PAST
  • THE PRESENT
  • THE FUTURE
  • 1 INTRODUCTION
  • 2 SYSTEMS MODERNIZATION JUST PAST
  • THE SYSTEMS MODERNIZATION PLAN
  • Prior Study
  • Modernization's Effects
  • The Crisis Survived
  • The Transition to On-line Services
  • State of the Art
  • Status of the Systems Modernization Plan
  • SOFTWARE ENGINEERING METHODS
  • Methodology
  • Tools
  • Training
  • Project Management
  • Quality Assurance and Configuration ManagementREFERENCES
  • 3 THE CHALLENGE OF CHANGE IN THE PRESENT
  • LEVEL OF SERVICE
  • Service Levels Affect Workload
  • Planning for Quality
  • The Potential for Overload
  • CONTINUITY OF SERVICE
  • Increasing Dependency and Current Plans
  • Two Basic Approaches
  • The Risk Is Real
  • Regressing to Paper
  • Reevaluation Needed
  • DECISION MAKING
  • Divided Resources
  • Cost-Benefit Analysis
  • Monitoring Total Costs
  • Systems Review Board
  • MANUAL PROCESSING
  • Increases Expected
  • Disability Claims
  • DEGREE OF FUNCTIONAL INTEGRATIONIntegrating Administrative and Programmatic Systems
  • Computer Security
  • OFFICE AUTOMATION
  • REFERENCES
  • 4 STRATEGIES FOR THE FUTURE
  • AGENCY STRATEGIC PLAN
  • Our Assessment
  • Strategic Goals
  • Planning Approach
  • Missed Opportunities
  • Telecommunications
  • Back Up and Recovery
  • Automating Disability Processes
  • AN ARCHITECTURE FOR INFORMATION
  • Evolution of the Current Systems
  • A Framework for Future System Evolution
  • Toward a Paperless Environment
  • Toward an Architectural Evolution
  • Toward a Common User InterfaceToward an Integrated Architecture
  • Toward the Use of Expert Systems
  • Laying the Groundwork
  • Criteria for Applying Expert Systems
  • Suggested Steps
  • Promising Advanced Information Technologies
  • REFERENCES
  • APPENDIX A WORK STATEMENT
  • PHASE I
  • PHASE II
  • APPENDIX B LIST OF PRESENTATIONS TO THE COMMITTEE ON REVIEW OF SSA's SYSTEM MODERNIZATION (SMP) AND AGENCY STRATEGIC PLANâ€?
  • APPENDIX C SSA's FUNCTIONS AND INFORMATION FLOWS
  • MAJOR SERVICES
  • Getting a Social Security Number
  • Card Replacement and Information UpdatesObtaining General Information
  • Crediting of Earnings Records
  • Determination of Medicare Part A Payments
  • Obtaining Benefit Estimates
  • Initiating Retirement Benefits
  • Disability Claims
  • Supplementary Security Income
  • Dependents' Benefits
  • Medicare Part B Funds Processing
  • Updating Postentitlement Personal Information
  • Cost-of-Living Adjustments
  • Check Production
  • Payment Inquiries
  • Information about Death from State Records
  • Handling of Overpayments and Underpayments