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Real people, real problems : an evaluation of the long-term care ombudsman programs of the Older Americans Act /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: Institute of Medicine (U.S.). Division of Health Care Services
Otros Autores: Harris-Wehling, Jo, 1941-, Feasley, Jill C., 1965-, Estes, Carroll L.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Washington, D.C. : Division of Health Care Services, Institute of Medicine, 1995.
Temas:
Acceso en línea:Texto completo

MARC

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245 0 0 |a Real people, real problems :  |b an evaluation of the long-term care ombudsman programs of the Older Americans Act /  |c Jo Harris-Wehling, Jill C. Feasley, and Carroll L. Estes, editors. 
260 |a Washington, D.C. :  |b Division of Health Care Services, Institute of Medicine,  |c 1995. 
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505 0 |a Real People Real Problems -- Copyright -- Preface -- Acknowledgments -- Contents -- Summary -- ORIGINS OF THE STUDY AND REPORT -- THE LONG-TERM CARE OMBUDSMAN PROGRAM -- STATE COMPLIANCE WITH PROGRAM MANDATES -- Findings -- Recommendations on Compliance -- CONFLICTS OF INTEREST -- Legislative and Conceptual Aspects -- Recommendations on Conflicts of Interest -- EFFECTIVENESS OF THE OMBUDSMAN PROGRAM -- Continuance of the Ombudsman Program -- Exemplary Practices and Performance -- Data and Information Systems -- Research Imperatives 
505 8 |a Adequate Management of VolunteersADEQUACY OF RESOURCES -- Financial Resources and Program Performance -- Formula for Allocating Federal Funds and Level of State Contributions -- MANAGEMENT OF FISCAL RESOURCES -- Unmet Need and Unfunded Responsibilities -- NEED FOR AND FEASIBILITY OF EXPANDING THE OMBUDSMAN PROGRAM -- CLOSING COMMENTS -- 1 Advocating for Quality of Care and Quality of Life for Residents of Long-Term Care Facilities -- INTRODUCTION -- WHAT IS LONG TERM CARE? -- WHO USES LONG TERM CARE? -- Nursing Facility Residents 
505 8 |a Residents of Board and Care Homes and Other Residential SettingsLONG-TERM CARE EXPENDITURES AND SOURCES OF FUNDS: WHO PAYS? -- QUALITY OF CARE AND QUALITY OF LIFE -- Quality of Care -- Quality of Life -- ASSURING, ASSESSING, AND IMPROVING QUALITY -- THE INSTITUTE OF MEDICINE STUDY -- ORGANIZATION OF THIS REPORT -- 2 Overview of the Older Americans Act Long-Term Care Ombudsman Program -- EVOLUTION OF THE LONG-TERM CARE OMBUDSMAN PROGRAM -- Ombudsman Theory and Practice -- History of the Long-Term Care Ombudsman Program -- STATUS OF THE CURRENT PROGRAM 
505 8 |a Organizational PlacementOperation -- Target Population -- Human Resources -- Paid Staff -- Volunteers -- Funding -- FUNCTIONS OF THE LONG-TERM CARE OMBUDSMAN PROGRAM -- Resident-Level Advocacy -- Ensuring that Residents Have Regular and Timely Access to the Program -- Investigating and Resolving Complaints -- Working Cooperatively with Other Agencies -- Providing Technical Assistance and Training to Representatives of the Program -- Systems-Level Advocacy -- Evaluating Laws and Regulations -- Providing Education to the Public and Facility Staff 
505 8 |a Disseminating Program DataPromoting the Development of Citizen Organizations and Resident and Family Councils -- SUMMARY -- 3 State Compliance in Carrying Out Long-Term Care Ombudsman Programs -- INTRODUCTION -- COMPLIANCE WITH MANDATED FEDERAL PROVISIONS -- EXTENT OF COMPLIANCE -- Direct Individual Advocacy Services -- Regular and Timely Access (Accessibility) -- Timely Responses (Availability) -- Unmet Need -- Systemic Advocacy -- FACTORS THAT ENHANCE OR IMPEDE COMPLIANCE WITH THE PROGRAMâ€?S FEDERAL MANDATES -- Leadership Within the Organizational Framework 
546 |a English. 
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610 1 0 |a United States.  |t Older Americans Act of 1965. 
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700 1 |a Harris-Wehling, Jo,  |d 1941- 
700 1 |a Feasley, Jill C.,  |d 1965- 
700 1 |a Estes, Carroll L. 
710 2 |a Institute of Medicine (U.S.).  |b Division of Health Care Services. 
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