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Instant messaging rules : a business guide to managing policies, security, and legal issues for safe IM communication /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Flynn, Nancy, 1956-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : American Management Association, ©2004.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The case for instant messaging management
  • IM is used by someone in nearly every us company
  • Uncovering unauthorized IM use in your office
  • What's the best way to manage employees' IM use?
  • Establishing an e-risk management and compliance team
  • Instant messaging pros and cons
  • Employers are responsible for employees' wrongs
  • Compounds confidentiality concerns
  • Protecting privacy in the IM world
  • Use written rules and policies to enforce your strategic IM management plan
  • What constitutes appropriate (and inappropriate) IM content?
  • Retaining IM business records
  • Saving everything can be a costly mistake
  • Discovery: when IM is used as evidence-for or against you
  • Beware the destruction of IM evidence
  • Training is essential to IM policy compliance
  • Employee compliance is key to IM policy success
  • IM is big on Wall Street
  • Regulated firms playing catch-up with e-mail retention
  • Regulations extend to main street, too
  • Instant messaging rules.