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|a Managing uncertainty in organizational communication /
|c Michael W. Kramer.
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|a Mahwah, N.J. :
|b Lawrence Erlbaum Associates Publishers,
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|a Includes bibliographical references (pages 219-230) and indexes.
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|a Preface; 1 Introduction and Rationale; 2 Uncertainty Reduction Theory in Interpersonal Contexts; 3 Uncertainty in Group and Organizational Contexts; 4 A Theory of Managing Uncertainty: A New Model; 5 Cognitive and Behavioral Processes for Managing Uncertainty: A Qualitative Study of Car Salespeople; 6 The Influence of Competing Motives on Managing Uncertainty: Responses to Organizational Scenarios; 7 A Textual Analysis of Managing Uncertainty: A Reanalysis of the Lucille Burger Story; 8 Implications and Conclusions; References; Appendix; Author Index; Subject Index.
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520 |
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|a In this book, Michael W. Kramer applies uncertainty reduction theory (URT)--a key theory in current communication scholarship--to the context of organizational communication. Examining URT and the range of research applicable to organizational settings, Kramer proposes a groundbreaking theory of managing uncertainty (TMU), which synthesizes prior research while also addressing its criticisms.
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|a Communication in organizations.
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|i Print version:
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|t Managing uncertainty in organizational communication.
|d Mahwah, N.J. : Lawrence Erlbaum Associates Publishers, 2004
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