Responding to crisis : a rhetorical approach to crisis communication /

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Describing a rhetorical approach to crisis communication, this text reviews rhetorical perspective on organizational crisis, raising questions and provoking issues. It aims to add depth and a breadth of understanding to the analysis of the rhetorical implications of a crisis.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Millar, Dan Pyle, 1938-, Heath, Robert L. (Robert Lawrence), 1941-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Mahwah, N.J. : Lawrence Erlbaum, 2004.
Colección:LEA's communication series.
Temas:
Crisis management.
Communication in management.
Organizational change.
Organizational Innovation
Gestion de crise.
Communication en gestion.
Changement organisationnel.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
Communication in management
Crisis management
Organizational change
Crisisbeheersing.
Public relations.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • A Rhetorical Approach to Crisis Communication: Management, Communication Processes, and Strategic Responses / Robert L. Heath and Dan P. Millar
  • Exposing the Errors: An Examination of the Nature of Organizational Crises / Dan P. Millar
  • Crisis Preparation: Planning for the Inevitable / Robert L. Heath
  • Crisis Management: Toward a Multidimensional Model of Public Relations / Don W. Stacks
  • Constructing Response During Uncertainty: Organizing for Crisis / Teresa L. Holder
  • Reframing the Organizational Exigency: Taking a New Approach in Crisis Research / Curt Bechler
  • Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and Technology / Bolanle A. Olaniran and David E. Williams
  • Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management / W. Timothy Coombs and Sherry J. Holladay
  • A Model for Crisis Management / Jennifer L. Borda and Susan Mackey-Kallis
  • Patterns of Conflict Preceding a Crisis: A Case Study Analysis / Martha Dunagin Saunders
  • Crisis Response: The Time to Speak / Robert L. Heath
  • Metaphors of Crisis / Frank E. Millar and Debra Baker Beck
  • Telling a Story: A Narrative Approach to Communication During Crisis / Robert L. Heath
  • Informed Organizational Improvisation: A Metaphor and Method for Understanding, Anticipating, and Performatively Constructing the Organization's Percrisis Environment / Miriam R. Finch and Linda S. Welker
  • A Symbolic Approach to Crisis Management: Sears' Defense of Its Auto Repair Policies / Keith Michael Hearit and Jeffrey L. Courtright
  • Telling the Story of Organizational Change / Shirley Willihnganz, Joy L. Hart, and Greg B. Leichty
  • Managing Organizational Images: Crisis Response and Legitimacy Restoration / Joseph Eric Massey
  • After the Dance Is Over: Postcrisis Response / Robert L. Heath
  • Ambiguity as an Inherent Factor in Organizational Crisis Communication / Timothy L. Sellnow and Robert R. Ulmer
  • Image Restoration Discourse and Crisis Communication / William L. Benoit
  • Exigencies, Explanantions, and Executions: Toward a Dynamic Theory of the Crisis Communication Genre / Susan Schultz Huxman
  • Downsizing or Reduction-in-Force: A Crisis Residual / Kathie Leeper
  • Excellent Crisis Communication: Beyond Crisis Plans / Francis J. Marra
  • Issue Management During Sudden Executive Departures: Sensemaking, Enactment and Communication / Kathryn T. Theus.

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