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|a The AMA handbook of business letters /
|c Jeffrey L. Seglin with Edward Coleman.
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|a 3rd ed.
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|a New York :
|b AMACOM,
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|a Includes bibliographical references (pages 499-502) and index.
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|a The Basics -- Planning the Letter -- Components of an Effective Letter -- Structure: The Parts of a Letter -- Appearance of the Letter -- Grammar -- Word Processing The Letters -- Sales, Marketing, and Public Relations Letters -- Customer Service Letters -- Credit and Collection Letters -- Letters to Vendors and Suppliers -- Personnel Letters -- Transmittal Letters -- Confirmation Letters -- Request Letters -- Replies -- Permissions Letters -- Social, Personal, and Miscellaneous Letters -- Appendix I. Words to Watch -- Appendix II. Punctuation -- Appendix III. Abbreviations -- Appendix IV. Grammar Hotline Directory.
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|a More than 365 pre-typed, ready-to-use business letter for all occasions!
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|a Print version record.
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|i Print version:
|a Seglin, Jeffrey L., 1956-
|t AMA handbook of business letters.
|b 3rd ed.
|d New York : AMACOM, ©2002
|z 0814406653
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