Tabla de Contenidos:
  • 1. Coping with Government: Democratic Ideals and Street-Level Bureaucrats
  • 2. Context: An Unfinished Transition
  • 3. Public Perceptions and Public Experience of Officials
  • 4. Citizen Strategies for Dealing with Officials
  • 5. Willing Givers?
  • 6. 'Try Harder' or 'Give Up': The Choice for Ethnic Minorities?
  • 7. Street-Level Bureaucrats: Caught Between State and Citizen
  • 8. Willing Takers?
  • 9. A Culture of Corruption? Support, Priorities and Prospects for Reform.