Tabla de Contenidos:
  • Reinventing government in the information age / Richard Heeks
  • Different approaches to information age reform / Richard Heeks and Anne Davies
  • Understanding success and failure in information age reform / Richard Heeks and Subhash Bhatnagar
  • Better information age reform : reducing the risk of information systems failure / Richard Heeks
  • Information systems for improved performance management : development approaches in US public agencies / Douglas M. Brown
  • Automating personnel records for improved management of human resources : the experience of three African governments / Piers Cain
  • Evaluating information systems for decentralisation : health management reform in Ecuador / Angel Salazar
  • Internet-enabled applications for local government democratisation : contradictions of the Swedish experience / Agneta Ranerup
  • Community development and democratisation through information technology : building the new South Africa / Peter Benjamin.
  • Information technology's impact on the quality of democracy : reinventing the "democratic vessel" / Andrew Korac-Kakabadse and Nada Korac-Kakabadse
  • Transforming accountability for government information technology projects : the impact of new US legislation / Laurence Wolfe
  • Outsourcing and government information technology strategy : relevance of external consultant models in Barbados / Stewart Bishop
  • Meeting training needs for information age reform : shortcomings of current training provision / David Mundy, Chipo Kanjo and Peter Mtema
  • Strategic information systems planning : applying private sector frameworks in UK public healthcare / Joan A. Ballantine and Nigel Cunningham
  • Reengineering public sector organisations using information technology / Kim Viborg Andersen
  • Analysing performance information needs : using framework approaches in a UK public healthcare organisation / Joan A. Ballantine and Nigel Cunningham.
  • Recruiting and retaining information systems staff for information age reform / Nancy J. Johnson
  • Appendix: Educators' guide.