Organisational change and retail finance : an ethnographic perspective /

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"This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Harper, Richard, 1960- (Autor), Randall, Dave (Autor), Rouncefield, Mark (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London ; New York : Routledge, 2000.
Colección:Routledge international studies in money and banking ; 8.
Temas:
Bank management.
Bank management > Great Britain.
Banques > Gestion.
Banques > Gestion > Grande-Bretagne.
BUSINESS & ECONOMICS > Banks & Banking.
Bank management
Organisationswandel
Ethnosoziologie
Bank
Great Britain
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1. Introduction
  • 2. Organisational studies and empirical description
  • 3. Approaches to the management of change
  • 4. Ethnography and change
  • 5. Taking customers seriously
  • 6. The virtual customer
  • 7. Taking technology seriously
  • 8. Conclusion.

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