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Organisational change and retail finance : an ethnographic perspective /
"This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London ; New York :
Routledge,
2000.
|
| Colección: | Routledge international studies in money and banking ;
8. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Harper, Richard, |d 1960- |e author. | |
| 245 | 1 | 0 | |a Organisational change and retail finance : |b an ethnographic perspective / |c Richard Harper, Dave Randall and Mark Rouncefield. |
| 260 | |a London ; |a New York : |b Routledge, |c 2000. | ||
| 300 | |a 1 online resource (xii, 183 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 490 | 1 | |a Routledge international studies in money and banking ; |v 8 | |
| 504 | |a Includes bibliographical references (pages 165-178) and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a 1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion. | |
| 520 | 1 | |a "This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies. | |
| 520 | 8 | |a The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket | |
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Bank management. | |
| 650 | 0 | |a Bank management |z Great Britain. | |
| 650 | 6 | |a Banques |x Gestion. | |
| 650 | 6 | |a Banques |x Gestion |z Grande-Bretagne. | |
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| 650 | 7 | |a Bank management |2 fast | |
| 651 | 7 | |a Great Britain |2 fast | |
| 650 | 7 | |a Organisationswandel |2 gnd | |
| 650 | 7 | |a Ethnosoziologie |2 gnd | |
| 650 | 7 | |a Bank |2 gnd | |
| 700 | 1 | |a Randall, Dave, |e author. | |
| 700 | 1 | |a Rouncefield, Mark, |e author. | |
| 776 | 0 | 8 | |i Print version: |a Harper, Richard, 1960- |t Organisational change and retail finance. |d London ; New York : Routledge, 2000 |z 0415202647 |w (DLC) 99037474 |w (OCoLC)41641406 |
| 830 | 0 | |a Routledge international studies in money and banking ; |v 8. | |
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