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|a Hartley, Peter,
|d 1946-
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|a Interpersonal communication /
|c Peter Hartley.
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|a 2nd ed.
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|a London ;
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|b Routledge,
|c 1999.
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|a 1 online resource (vi, 254 pages) :
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|a Includes bibliographical references (pages 230-246) and index.
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|a Section A. Understanding interpersonal communication : Defining what we mean by interpersonal communication -- The process of interpersonal communication -- The skills of interpersonal communication -- Communication skills in context -- Section B. The components of interpersonal communication : The social context -- Social identity -- Social perception -- Codes 1: codes and language -- Using codes 2: incorporating the non-verbals -- Section C. Issues and controversies in interpersonal communication : How useful are 'popular' models of interpersonal communication? -- Do men and women communicate differently? -- Does assertiveness work? -- Section D. Going beyond interpersonal communication : Communication and groups -- Final thoughts: is computer-mediated communication (CMC) a new form of interpersonal communication?
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|a This book explores the key features of the skills we use in communicating and provides a framework for understanding how we use language and body language to communicate with others in every day situations.
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|a English.
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|a Interpersonal communication.
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|i Print version:
|a Hartley, Peter, 1946-
|t Interpersonal communication.
|b 2nd ed.
|d London ; New York : Routledge, 1999
|z 0415207932
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