Fast food, fast talk : service work and the routinization of everyday life /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Leidner, Robin
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Berkeley : University of California Press, ©1993.
Temas:
Insurance companies > United States > Employees > Case studies.
Food service employees > United States > Case studies.
Work environment > United States > Case studies.
Compagnies d'assurances > Personnel > États-Unis > Études de cas.
Services alimentaires > Personnel > États-Unis > Cas, Études de.
Milieu de travail > États-Unis > Cas, Études de.
Services alimentaires > États-Unis > Personnel > Études de cas.
BUSINESS & ECONOMICS > Labor.
POLITICAL SCIENCE > Labor & Industrial Relations.
Food service employees
Insurance companies > Employees
Work environment
Versicherung
Angestellter
Fallstudiensammlung
Lebensmittelindustrie
Arbeitswelt
Organisatiegedrag.
Werkomgeving.
Verzekeringsmaatschappijen.
Restaurants.
Fastfood.
United States
USA
Case studies
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1. Working on People
  • 2. How Can Work on People Be Routinized?
  • 3. Over the Counter: McDonald's
  • 4. Orchestrating Optimism: Combined Insurance
  • 5. Controlling Interests
  • 6. Meanings of Routinized Work: Authenticity, Identity, and Gender
  • 7. Conclusion
  • Appendix 1. Researching Routinized Work
  • Appendix 2. Revising the Script at Combined Insurance.

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