Putting service into library staff training : a patron-centered guide /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Bessler, Joanne M.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 1994.
Colección:Occasional papers (Library Administration and Management Association)
Temas:
Library employees > In-service training > United States.
Public services (Libraries) > United States.
Library education (Continuing education) > United States.
Library personnel management > United States.
Bibliothèques > Personnel > Formation en cours d'emploi > États-Unis.
Bibliothèques > Services aux usagers > États-Unis.
Bibliothéconomie > Étude et enseignement (Éducation permanente) > États-Unis.
Bibliothèques > Personnel > Direction > États-Unis.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Library education (Continuing education)
Library employees > In-service training.
Library personnel management.
Public services (Libraries)
Personeelsopleiding.
Bibliotheekpersoneel.
Bibliothèques > Personnel > Formation > États-Unis.
Bibliothèques > Services aux publics > États-Unis.
Library & Information Science.
Social Sciences.
United States.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1. Getting an Image: Developing a Mission Statement
  • 2. Recruiting Kindred Spirits
  • 3. Orienting toward Service
  • 4. Training the Trained: Training Experienced Staff to Focus on Service
  • 5. Defining Your Library's Service Commitments
  • 6. Expanding the Definition of Patrons
  • 7. Teaching Staff to Sell Library Services
  • 8. Empowering Staff
  • 9. Encouraging Good Service on Bad Days
  • 10. Maintaining a Long-Term Service Commitment
  • 11. Completing the Circle
  • Conclusion: Keeping the Commitment
  • Appendix: Sample Mission Statements.

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