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Sending your government a message : e-mail communication between citizens and government /

In 1995, RAND published a book exploring the feasibility and societal implications of providing "universal" access to electronic mail within the United States (Robert H. Anderson et al., Universal Access to E-Mail: Feasibility and Societal Implications, MR-650-MF). Among the nine policy co...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Neu, C. R. (Carl Richard), 1949-
Otros Autores: Anderson, Robert H. (Robert Helms), 1939-, Bikson, Tora K., 1940-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Santa Monica, CA : RAND, 1999.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Chapter One. Introduction. An Unfinished Revolution. Why E-Mail?. Why Not E-Mail. A Special Role for Government?. The Plan of This Report
  • Chapter Two. The Medium and The Messages: Noteworthy Features. Message Types. Survey of Official State Uses of E-Mail. Discussion
  • Chapter Three. Case Study: The Health Care Financing Administration and The Medicare Program. Communications with Health-Care Providers. Communications with Medicare Beneficiaries. Opportunities to Use E-Mail. Implementation Opportunities and Challenges. A Way Forward
  • Chapter Four. Case Study: California's Employment Development Department and Its Unemployment Insurance Program. Study Procedures. Background and Pressures for Change. Communications Related to UI Claims. Opportunities to Use E-Mail. Implementation Prospects and Challenges
  • Chapter Five. Security and Related Technical Issues. Need for Secure Communication. Elements of Secure Communication. Public Key Encryption and Infrastructure. Some Security-Related Issues to Be Resolved. Getting from Here to There
  • Chapter Six. Citizens, Computers, and Connectivity: A Review of Trends. Reviewing Current Trends. Conclusions
  • Chapter Seven. Conclusions, Observations, and Recommendations. The Case for E-Mail. Some Operational Concerns. Reaching the "Unwired". Government's Role
  • Appendix. A. Additional Information on Citizens, Computers, and Connectivity. B. Where to Contact the Government.