Tabla de Contenidos:
  • Achieving the renewal. Assembling high-performance teams
  • Bridging value differences
  • Clearing the path for leadership
  • Developing empowered staff
  • Enhancing organizational learning
  • Facilitating harmony
  • Gaining stability by managing turnover
  • Building the foundation for renewal. Homing in on the environment
  • Involving the library's stakeholders
  • Jettisoning bureaucratic red tape
  • Keeping true to the mission
  • Learning staff members' needs
  • Managing staff conflicts
  • Negating immature behavior
  • Overcoming defective personalities
  • Pulling others along
  • Quantifying quality improvements
  • Cementing the renewal. Rebounding after rightsizing
  • Shaping a strong culture
  • Turning antagonists into allies
  • Undoing the negative effects of stress
  • Vanquishing resistance to change
  • Winning while preserving relationships
  • Xenophilic decision making
  • Yearning for satisfied patrons
  • Zeroing in on the workers of tomorrow.