Computer telephony integration /

Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your org...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Walters, Rob (Oxford tour guide)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boston, MA : Artech House, ©1999.
Edición:2nd ed.
Colección:Artech House telecommunications library.
Temas:
Digital telephone systems > Automation.
Computer networks.
Computer Communication Networks
Réseaux téléphoniques numériques > Automatisation.
Réseaux d'ordinateurs.
TECHNOLOGY & ENGINEERING > Telecommunications.
Computer networks
Digital telephone systems > Automation
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1. Integrating the Two Worlds
  • 2. The Computer and Telephony Environment
  • 3. Integration Technology
  • 4. Media Processing Technology
  • 5. Application Elements and Application Creation
  • 6. Applications and Case Studies
  • 7. The Market for CTI
  • 8. Computer Telephony Integration System Engineering
  • 9. Merging on All Fronts

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