Computer telephony integration /

Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your org...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Walters, Rob (Oxford tour guide)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boston, MA : Artech House, ©1999.
Edición:2nd ed.
Colección:Artech House telecommunications library.
Temas:
Digital telephone systems > Automation.
Computer networks.
Computer Communication Networks
Réseaux téléphoniques numériques > Automatisation.
Réseaux d'ordinateurs.
TECHNOLOGY & ENGINEERING > Telecommunications.
Computer networks
Digital telephone systems > Automation
Acceso en línea:Texto completo
Descripción
Sumario:Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your organization such as increased quality of customer service and resulting customer satisfaction, dramatic cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency. -- Provided by publisher.
Descripción Física:1 online resource (xvii, 462 pages) : illustrations
Bibliografía:Includes bibliographical references and index.
ISBN:1580532152
9781580532150

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