Tabla de Contenidos:
  • Down and out in the reading room : the homeless in the public library / Bruce A. Shuman
  • Mentally ill patrons / Charles A. Salter and Jeffrey L. Salter
  • Opposites attract : young adults and libraries / Patrick Jones
  • Older adults : problems and needs / Linda Marie Golian and Linda Lou Wiler
  • Deinstitutionalized and disabled patrons : opportunities and solutions / Fay Zipkowitz
  • Problems with patrons in the academic library / Emerita M. Cuesta
  • Crime in academic libraries / Mary M. Harrison, Alison Armstrong, and David Hollenbeck
  • Legal issues regarding library patrons / Katherine Malmquist
  • Sexual harassment in the library ; Sexual behavior in libraries / Denise J. Johnson
  • Active listening : alleviating patron problems through communication / Nathan M. Smith
  • Developing and implementing a patron behavior policy / Linda A. Morrissett
  • Literature on library patrons : an annotated guide / Beth McNeil.