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Emotional value : creating strong bonds with your customers /
Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants outline ways in which businesses can elevate levels of satisfaction.
| Clasificación: | Libro Electrónico |
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
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San Francisco, CA :
Berrett-Koehler Publishers,
©2000.
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| Acceso en línea: | Texto completo Texto completo |