Linguistic auditing : a guide to identifying foreign language communication needs in corporations /

"Linguistic Auditing tackles an important but overlooked dimension in the drive for quality: capability in foreign language communication, which puts the needs and sensibilities of the customer first, and eliminates loss of time, misunderstandings and bad feelings through helping to maximise st...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Reeves, Nigel, 1939-
Otros Autores: Wright, Colin, 1945-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Clevedon, U.K. : Multilingual Matters, ©1996.
Colección:Topics in translation ; 9.
Temas:
International business enterprises > Management.
Corporations, Foreign > Management.
Business communication.
Businesspeople > Foreign language competency.
Training needs > Evaluation.
Entreprises multinationales > Gestion.
Sociétés étrangères > Gestion.
Communication dans l'entreprise.
Gens d'affaires > Compétence en langues étrangères.
Formation professionnelle > Analyse des besoins > Évaluation.
BUSINESS & ECONOMICS > Training.
BUSINESS & ECONOMICS > Mentoring & Coaching.
Vreemde talen.
Communicatie.
Auditing.
Organisaties.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Ch. 1. Introduction to Linguistic Auditing and Overview of the Book
  • Ch. 2. Initiating the Audit (Preliminary Stage)
  • Ch. 3. Integrating the Audit into the Planning Process (Audit Stage 1)
  • Ch. 4. Understanding the Organisation: Foreign Language Communication at the Departmental Level (Audit Stage 2)
  • Ch. 5. Analysing Postholders' Foreign Language Use and Needs (Audit Stage 3)
  • Ch. 6. Assessing Postholders' Foreign Language Skills: From Proficiency Assessment to the Languages Resource Inventory (Audit Stage 4)
  • Ch. 7. Reporting Back (Audit Stage 5)
  • Appendix 1: Linguistic Auditing Overview Chart
  • Appendix 2: Preliminary Stage: Agenda Items for the First Meeting with Senior Management
  • Appendix 3: Audit Stage 1: The Strategic Planning Analysis Technique (SPAT), The 'TOWS' Analysis, Problem Analysis and Solving Sequence (PASS)
  • Appendix 4: Audit Stage 2: Road Maps and Overlays.
  • Appendix 5: Audit Stage 3: The Rotterdam Foreign Needs Questionnaire, The Foreign Language Needs Analysis Grid, The Foredgn Language Activities and Tasks Checklist, The Documentation Checklist
  • Appendix 6: Audit Stage 4: Foreign Language Proficiency Assessment Criteria, Proficiency Testing Grid, Proficiency Grade Descriptors, Post Proficiency Grade Requirements Grid, National Vocational Qualifications Language Standards
  • Works by the Authors on Auditing, Needs Analysis and Curriculum Design.

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