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Knock your socks off answers : solving customer nightmares & soothing nightmare customers /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Anderson, Kristin, 1962-
Otros Autores:	Zemke, Ron
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	New York : American Management Association, 1995.
Temas:	Customer services. Consumer complaints. Service à la clientèle. Consommateurs > Plaintes. BUSINESS & ECONOMICS > Customer Relations.
Acceso en línea:	Texto completo

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