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Delivering knock your socks off service /
"Today's customer is smarter, more demanding, and more mobile than ever. But the third edition of Delivering Knock Your Socks Off Service - featuring the breezy, accessible style that's helped make this book a customer service classic - gives you all the strategies, techniques, and ti...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
©1998.
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| Edición: | Rev. ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | "Today's customer is smarter, more demanding, and more mobile than ever. But the third edition of Delivering Knock Your Socks Off Service - featuring the breezy, accessible style that's helped make this book a customer service classic - gives you all the strategies, techniques, and tips you'll need to satisfy and delight those online, telephone, and in-person customers, and keep them coming back."--Jacket |
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| Descripción Física: | 1 online resource (ix, 149 pages) : illustrations |
| Bibliografía: | Includes bibliographical references (pages 145-147). |
| ISBN: | 0585119511 9780585119519 9780814479704 0814479707 |