Implementing TQM in small & medium-sized organizations : a step-by-step guide /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hodgetts, Richard M.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Amacom, ©1996.
Temas:
Small business > Management > Handbooks, manuals, etc.
Total quality management > Handbooks, manuals, etc.
Petites et moyennes entreprises > Gestion > Guides, manuels, etc.
Qualité totale > Guides, manuels, etc.
BUSINESS & ECONOMICS > Small Business.
Small business > Management
Total quality management
handbooks.
Handbooks and manuals
Handbooks and manuals.
Guides et manuels.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The quality revolution
  • and how to be a winner in the battle zones ahead
  • Develop a focus
  • know where you're going, and then sound the drums
  • Identify your customers' needs
  • find out what they really want
  • Design the organization structure
  • simply and cost-effectively
  • Train the personnel
  • with simple, practical, profitable tools
  • Give and get feedback
  • easily and effectively
  • Provide recognition and rewards
  • let your associates know you care
  • Maintain continuous improvement
  • don't ever stop getting better!

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