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|a Hodgetts, Richard M.
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1 |
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|a Implementing TQM in small & medium-sized organizations :
|b a step-by-step guide /
|c Richard M. Hodgetts.
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3 |
0 |
|a Implementing TQM in small and medium-sized organizations
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|a New York :
|b Amacom,
|c ©1996.
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|a 1 online resource (xv, 216 pages) :
|b illustrations
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|a text
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|a Includes bibliographical references (pages 205-209) and index.
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|a The quality revolution -- and how to be a winner in the battle zones ahead -- Develop a focus -- know where you're going, and then sound the drums -- Identify your customers' needs -- find out what they really want -- Design the organization structure -- simply and cost-effectively -- Train the personnel -- with simple, practical, profitable tools -- Give and get feedback -- easily and effectively -- Provide recognition and rewards -- let your associates know you care -- Maintain continuous improvement -- don't ever stop getting better!
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|a Print version record.
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|a English.
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
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0 |
|a Small business
|x Management
|v Handbooks, manuals, etc.
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| 650 |
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|a Total quality management
|v Handbooks, manuals, etc.
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| 650 |
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|a Petites et moyennes entreprises
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| 650 |
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|a Qualité totale
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| 650 |
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|a BUSINESS & ECONOMICS
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|i Print version:
|a Hodgetts, Richard M.
|t Implementing TQM in small & medium-sized organizations.
|d New York : Amacom, ©1996
|z 0814402909
|w (DLC) 95031476
|w (OCoLC)32739915
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