Why didn't I say that?! : what to say and how to say it in tough situations on the job /

"You can't always have the right words on the tip of your tongue - particularly if you're a manager facing an uncomfortable conversation with an employee. But rather than put your foot in your mouth, just refer to Why Didn't I Say That?! It's like having a personal scriptwri...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Weiss, Donald H., 1936-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, ©1994.
Temas:
Communication in personnel management.
Interpersonal communication.
Communication en direction du personnel.
Communication interpersonnelle.
BUSINESS & ECONOMICS > Motivational.
BUSINESS & ECONOMICS > Mentoring & Coaching.
Communication in personnel management
Interpersonal communication
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Section I: Fundamentals of managing decisions: communicating, giving feedback, problem solving, and encouraging
  • Four basic steps to effective communication
  • Giving feedback
  • Problem solving
  • Encouraging others
  • Section II: Interviewing prospective employees and new employee orientation
  • Interviewing prospective employees
  • Providing effective orientation
  • Section III: Performance management: reviews, appraisals, and coaching
  • Reviews and appraisals
  • Coaching to improve performance
  • Coaching for growth and development
  • Section IV: Managing relationships
  • Communicating with difficult people
  • Managing differences
  • Investigating harassment claims
  • Building relationships
  • Section V: Disciplining, firing, and implementing a downsizing decision
  • Taking corrective action: performance probation and dismissal
  • Firing rule breakers
  • Implementing the decision to downsize
  • Epilogue: Some final words about management style.

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