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20240329122006.0 |
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231021s2022 xx o ||| 0 eng d |
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|a EBLCP
|b eng
|c EBLCP
|d OCLCO
|d OCLCQ
|d REDDC
|d OCLCO
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| 020 |
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|a 9781639050277
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|a 1639050272
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|a (OCoLC)1402814808
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|a KF311
|b .C899 2022
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|a 340.02373
|2 23
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|a UAMI
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| 100 |
1 |
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|a Cuzzone, Beth Marie.
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| 245 |
1 |
4 |
|a The Law Firm Client Service Interview Playbook
|h [electronic resource].
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| 260 |
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|a La Vergne :
|b American Bar Association,
|c 2022.
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| 300 |
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|a 1 online resource (110 p.)
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| 500 |
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|a Description based upon print version of record.
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| 505 |
0 |
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|a Intro -- Title Page -- Copyright Page -- DEDICATION -- Contents -- Acknowledgments -- Introduction -- For Solo and Smaller Firms -- Chapter 1 The Business Case for the Client Service Interview -- Why the Voice of the Client Is Critical -- Methods for Client Feedback -- Motives and Strategic Objectives for Client Service Interviews -- Considerations before You Begin -- Chapter 2 Phase One: Before the Client Service Interview -- Phase One, Step 1: Select Committee or Task Force -- Phase One, Step 2: Choose Client Interview Candidates Based on Rank and Fees
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| 505 |
8 |
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|a Phase One, Step 3: Gain Buy-In from Relationship Attorney -- Phase One, Step 4: Relationship Attorney Contacts Client about Interview -- Phase One, Step 5: Schedule Interview Appointment with Client -- Phase One, Step 6: Send Interview Confirmation -- Phase One, Step 7: Notify the Attorney Team That Services the Client -- Phase One, Step 8: Meet with Relationship Attorney(s) for Prep Session -- Phase One, Step 9: Finalize Briefing Book -- Chapter 3 Phase Two: Conducting the Client Service Interview -- Introduction -- Phase Two, Step 10: Update Briefing Book Day-Of with Any Recent Client News
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| 505 |
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|a Phase Two, Step 11: Conduct Interview -- Phase Two, Step 12: Create Preliminary Interview Report -- Outreach to Relationship Attorney -- Phase Two, Step 13: Send Day-Of Thank You Note -- Chapter 4 Phase Three: After the Client Service Interview -- Phase Three, Step 14: Prepare Summary Report with Action Items -- Phase Three, Step 15: Relationship Attorney Reviews Report -- Phase Three, Step 16: Meet with Client Service Team to Review Report -- Develop Action Plan -- Phase Three, Step 17: Client Service Team Implements Action Plan
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| 505 |
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|a Phase Three, Step 18: Meet with Client Service Team to Evaluate Results of Action Plan -- Phase Three, Step 19: Implement Firm-Wide Service/Operational Improvements, as Needed -- Phase Three, Step 20: Arrange Three- to Six-Month Check-Ins -- Chapter 5 Conclusion and Resources -- Additional Resources We Recommend (in Alphabetical Order) -- Index -- About the Authors
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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0 |
|a Interviewing in law practice
|z United States.
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| 650 |
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6 |
|a Entretiens (Pratique du droit)
|z États-Unis.
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| 700 |
1 |
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|a Zwetchkenbaum, Jill.
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| 776 |
0 |
8 |
|i Print version:
|a Cuzzone, Beth Marie
|t The Law Firm Client Service Interview Playbook
|d La Vergne : American Bar Association,c2022
|z 9781639050260
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| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=7293943
|z Texto completo
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| 938 |
|
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|a ProQuest Ebook Central
|b EBLB
|n EBL7293943
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| 994 |
|
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|a 92
|b IZTAP
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