The Hard and Soft Sides of Change Management : Tools for Managing Process and People.

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Zukof, Kathryn
Formato: Electrónico eBook
Idioma:Inglés
Publicado: La Vergne : Association for Talent Development, 2021.
Temas:
Organizational change > Management.
Personnel management.
Organizational change.
Changement organisationnel.
Personnel > Direction.
Organizational change > Management
Personnel management
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Title Page
  • Copyright
  • Dedication
  • Contents
  • Introduction
  • Chapter 1. The Challenge of Change Management
  • Section 1. Defining What's Changing and the Path to Get There
  • Chapter 2. The DBZ Applicant Tracking System Case
  • Chapter 3. Determining What's Changing
  • Chapter 4. Creating the Path
  • Section 2. Involving the Right People in the Right Way
  • Chapter 5. The JCo Acquisition Case
  • Chapter 6. Leading and Managing the Change
  • Chapter 7. Generating Advocacy on the Ground
  • Chapter 8. Listening to Opposing Views
  • Chapter 9. Accounting for Key Stakeholders
  • Chapter 10. Designating Roles, Responsibilities, and Authority
  • Section 3. Building Awareness, Understanding, and Support
  • Chapter 11. The PCo Business Transformation Case
  • Chapter 12. Communicating About Change
  • Chapter 13. Developing Knowledge, Skills, and Attitudes Needed to Support the Change
  • Chapter 14. Anticipating and Addressing Resistance
  • Section 4. Assessing Progress and Making Adjustments
  • Chapter 15. The TCW Relocation Case
  • Chapter 16. Learning From Successes and Mistakes
  • Chapter 17. Dealing With Thorny Issues
  • Chapter 18. And Then Everything Changed
  • Acknowledgments
  • Appendix
  • References
  • Index
  • About the Author
  • Back Cover

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