Using ISO 9001 in Healthcare Applications for Quality Systems, Performance Improvement, Clinical Integration, Accreditation, and Patient Safety.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Levett, James M.
Otros Autores: Burney, Robert G.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: La Vergne : ASQ Quality Press, 2014.
Edición:2nd ed.
Temas:
Medical care > Quality control.
Total quality management.
Quality Assurance, Health Care
Total Quality Management
Soins médicaux > Qualité > Contrôle.
Qualité totale.
Medical care > Quality control
Total quality management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Title
  • CIP
  • Contents
  • Figures and Tables
  • Foreword
  • Preface
  • Acknowledgements
  • Introduction
  • Chapter 1_Quality Management Systems in Healthcare: What Are They and Why Are They Useful?
  • The Process Approach
  • Building the System
  • Managing the Key Processes
  • Improving the Key Processes
  • Putting it Together: The Quality Management System
  • The Value of a Quality Management System
  • Additional Features of a QMS
  • Chapter 2_Background and Introduction to the ISO Family of Standards
  • Overview and Key Tenets of ISO 9001
  • Principles for Healthcare
  • Individual Standards
  • Customer Focus
  • Summary
  • Chapter 3_Practical Aspects of Establishing a Quality Management System: How-to-do-it
  • Choosing a Registrar
  • Management/Leadership Commitment
  • Writing a Quality Policy, Quality Manual, and Quality Objectives
  • Identifying and Mapping Key Processes
  • Establishing a Controlled Document System
  • Writing Procedures
  • Auditing
  • Staff and Physician Involvement and Education
  • Chapter 4_ISO and the Culture of a Healthcare Organization
  • Understanding and Defining Culture
  • Why Culture Matters
  • Assessing the Culture
  • Establishing a Culture
  • ISO 9001 as a Culture
  • Chapter 5_Incorporating Quality Tools and Techniques into an ISO QMS
  • ISO and Other Systems
  • Incorporating Tools
  • The Malcolm Baldrige National Quality Award
  • Lean
  • Six Sigma
  • Other Tools
  • Summary
  • Chapter 6_Clinical Integration and Care Coordination Facilitated by a Quality Management System
  • Start Simple: Align a Few Key Documents/Processes
  • Other Components of Clinical Integration
  • Specific Features of the ISO 9001 Standard Related to Clinical Integration
  • Barriers to Clinical Integration
  • Care Coordination
  • Summary
  • Chapter 7_Using ISO 9001 as the Foundation for a Performance Improvement System
  • The ISO 9001 Standard and Performance Improvement
  • Using an ISO QMS to Support Data Collection for the Physician Quality Reporting System (PQRS)
  • The ISO QMS and the Balanced Scorecard/Strategy Map
  • Patient Safety and Reporting
  • Risk Assessment
  • Meaningful Use
  • Chapter 8_Experience with ISO 9001 in a Multispecialty Clinic
  • ISO 9001 Background and Requirements
  • ISO Implementation and Costs
  • Cost Savings Attributed to ISO Implementation
  • Community Benefits of ISO Implementation
  • Additional Clinic Benefits of ISO Implementation
  • Summary
  • Chapter 9_ISO 9001 at the State Department
  • The Setting
  • The Beginning
  • The Decision
  • The Journey
  • Success
  • The Future
  • Fast Forward
  • Moving it Overseas
  • Summary
  • Chapter 10_Experience with ISO 9001 in Healthcare Organizations
  • Accreditation Standards
  • Enter ISO 9001
  • Hospitals
  • Recognizing the Problem
  • A New Paradigm
  • Rehabilitation Facilities
  • Advantages of ISO 9001
  • Chapter 11_Utilization of ISO 9001 Concepts in Community and Hospital Settings to Enhance Clinical Care and Patient Safety

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