Road Map for the Baldrige Journey A Guide to Effective Use of the Criteria for Performance Excellence and Baldrige-based Award Programs.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Kilbride, Joe
Formato: Electrónico eBook
Idioma:Inglés
Publicado: La Vergne : ASQ Quality Press, 2015.
Temas:
Total quality management.
Organizational effectiveness.
Qualité totale.
Efficacité organisationnelle.
Organizational effectiveness
Total quality management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Title page
  • CIP data
  • Contents
  • Figures and tables
  • Chapter 1
  • The Need for a Road Map
  • MANAGEMENT IS A YOUNG PROFESSION
  • HOW WILL YOU LEAD YOUR ORGANIZATIONTHROUGH THE COMING DECADE?
  • BALDRIGE PROVIDES A FRAMEWORKFOR THOSE IN PURSUIT OF EXCELLENCE
  • CRITERIA DESCRIBE THE DESTINATIONBUT DO NOT PROVIDE DIRECTIONSFOR THE JOURNEY
  • A DETAILED ROAD MAP FOR THE JOURNEY
  • THE BALDRIGE FRAMEWORK
  • OVERVIEW OF THE BOOK
  • Chapter 2
  • Scoring Guidelines Define Progress in the Journey to Excellence
  • ADLI (APPROACH, DEPLOYMENT,LEARNING, INTEGRATION)
  • IS THIS JUST ABOUTWINNING AN AWARD?
  • BOM (BASIC, OVERALL, MULTIPLE)ALLOW YOU TO STAGE THE JOURNEY
  • AREAS TO ADDRESS ARE THE BUILDING BLOCKSFOR PERFORMANCE EXCELLENCE
  • AWARD PROGRAM A SOURCE OFCOMPREHENSIVE, OBJECTIVE FEEDBACK
  • Chapter 3
  • Turn-by-turn Directions for the Journey
  • YEAR ONE: ESTABLISH THE FOUNDATION,STRUCTURE, AND ACCOUNTABILITIES
  • YEAR TWO AND BEYOND
  • SUMMARY OF THE ROAD MAP
  • Chapter 4
  • Recommended Key Approachesfor Categories 1-6
  • LEADERSHIP
  • STRATEGY
  • CUSTOMERS
  • MEASUREMENT, ANALYSIS,KNOWLEDGE MANAGEMENT
  • WORKFORCE
  • OPERATIONS
  • ACCELERATING THE DESIGNOF AN OPERATING MODELFOR PERFORMANCE EXCELLENCE
  • Chapter 5
  • Requirements for Category 7 Results
  • CATEGORY 7 RESULTS AREUSUALLY AN AFTERTHOUGHT
  • LeTCI RESULTS SCORING GUIDELINES
  • OVERALL REQUIREMENTS FOR RESULTS
  • DEVELOP A MEASUREMENT SYSTEMALIGNED WITH CATEGORY 7 RESULTS
  • USE KEY RESULT AREAS AS APLANNING AND MEASUREMENTFRAMEWORK TO ENSURE ALIGNMENT
  • Chapter 6
  • Integration of Planning andMeasurement Systemswith Key Results
  • STRATEGIC PLAN TIES TOGETHERELEMENTS FROM ALL CATEGORIES
  • KEY TERMS AND CONCEPTS
  • GUIDANCE FOR STRATEGIC OBJECTIVES PLANNING
  • GUIDANCE FOR STRATEGIC MEASUREMENT
  • GUIDANCE FOR GOAL SETTING
  • GUIDANCE FOR ACTION PLAN DEVELOPMENT
  • GUIDANCE FOR ACTION PLAN DEPLOYMENT
  • THE END... AND HOPEFULLYTHE BEGINNING OF YOUR JOURNEY
  • IN CLOSING
  • Notes
  • Index

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