Cracking the Case of ISO 9001 A Simple Guide to Implementing Quality Management in Service Organizations.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Cianfrani, Charles A.
Otros Autores: West, John (Jack) E.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: La Vergne : ASQ Quality Press, 2015.
Edición:3rd ed.
Temas:
ISO 9001 Standard.
Quality control > Standards.
Service industries > Quality control.
Norme ISO 9001.
Qualité > Contrôle > Normes.
Services (Industrie) > Qualité > Contrôle.
ISO 9001 Standard
Quality control > Standards
Service industries > Quality control
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Title page
  • CIP data
  • Table of Contents
  • List of Figures and Tables
  • Chapter 1 Why Do ISO 9001:2015?
  • Chapter 2 Key Differences with Past ISO 9001 Editions
  • Chapter 3 Principles and Key Concepts
  • QUALITY MANAGEMENT PRINCIPLES
  • CUSTOMERS-CUSTOMER FOCUS AND MEASURING SATISFACTION
  • PROCESS APPROACH-ACTIVITIES, PROCESS MANAGEMENT, AND THE SYSTEMS APPROACH TO MANAGEMENT
  • ALIGNMENT-QUALITY OBJECTIVES, PROCESS MEASUREMENT, AND COMMUNICATIONS
  • CONTINUAL IMPROVEMENT
  • PROCESS CONTROL TO FACILITATE LEARNING, INNOVATION, AND IMPROVEMENT
  • LEADERSHIP AND INVOLVEMENT AT ALL LEVELS
  • VISION AND MISSION
  • Chapter 4 What Are the ISO 9001:2015 Requirements and How Do We Comply?
  • INTRODUCTION
  • CLAUSE 1 SCOPE
  • CLAUSE 2 NORMATIVE REFERENCES
  • CLAUSE 3 TERMS AND DEFINITIONS
  • CLAUSE 4 CONTEXT OF THE ORGANIZATION
  • CLAUSE 4.1 UNDERSTANDING THE ORGANIZATION ANDITS CONTEXT
  • CLAUSE 4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OFINTERESTED PARTIES
  • CLAUSE 4.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM
  • CLAUSE 4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES
  • CLAUSE 5 LEADERSHIP
  • CLAUSE 5.1 LEADERSHIP AND COMMITMENT
  • CLAUSE 5.2 POLICY
  • CLAUSE 5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES
  • CLAUSE 6 PLANNING
  • CLAUSE 6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES
  • CLAUSE 6.2 QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM
  • CLAUSE 6.3 PLANNING OF CHANGES
  • CLAUSE 7 SUPPORT
  • CLAUSE 7.1 RESOURCES
  • CLAUSE 7.2 COMPETENCE
  • CLAUSE 7.3 AWARENESS
  • CLAUSE 7.4 COMMUNICATION
  • CLAUSE 7.5 DOCUMENTED INFORMATION
  • CLAUSE 8 OPERATION
  • CLAUSE 8.1 OPERATIONAL PLANNING AND CONTROL
  • CLAUSE 8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES
  • CLAUSE 8.2.1 CUSTOMER COMMUNICATION
  • CLAUSE 8.2.2 DETERMINING THE REQUIREMENTS FOR PRODUCTS AND SERVICES
  • CLAUSE 8.2.3 REVIEW OF THE REQUIREMENTS FOR PRODUCTS AND SERVICES
  • CLAUSE 8.2.4 CHANGES TO REQUIREMENTS FOR PRODUCTS AND SERVICES
  • CLAUSE 8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES
  • CLAUSE 8.3.1 GENERAL
  • CLAUSE 8.3.2 DESIGN AND DEVELOPMENT PLANNING
  • CLAUSE 8.3.3 DESIGN AND DEVELOPMENT INPUTS
  • CLAUSE 8.3.4 DESIGN AND DEVELOPMENT CONTROLS
  • CLAUSE 8.3.5 DESIGN AND DEVELOPMENT OUTPUTS
  • CLAUSE 8.3.6 DESIGN AND DEVELOPMENT CHANGES
  • CLAUSE 8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES
  • CLAUSE 8.4.1 GENERAL
  • CLAUSE 8.4.2 TYPE AND EXTENT OF CONTROL
  • CLAUSE 8.4.3 INFORMATION FOR EXTERNAL PROVIDERS
  • CLAUSE 8.5 PRODUCTION AND SERVICE PROVISION
  • CLAUSE 8.5.1 CONTROL OF PRODUCTION ANDSERVICE PROVISION
  • CLAUSE 8.5.2 IDENTIFICATION AND TRACEABILITY
  • CLAUSE 8.5.3 PROPERTY BELONGING TO CUSTOMERS OREXTERNAL PROVIDERS
  • CLAUSE 8.5.4 PRESERVATION
  • CLAUSE 8.5.5 POST-DELIVERY ACTIVITIES
  • CLAUSE 8.5.6 CONTROL OF CHANGES
  • CLAUSE 8.6 RELEASE OF PRODUCTS AND SERVICES

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