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20240329122006.0 |
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230107s2015 xx o ||| 0 eng d |
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|a EBLCP
|b eng
|c EBLCP
|d SFB
|d REDDC
|d OCLCF
|d OCLCQ
|d OCLCO
|d OCLCL
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|a 1385494187
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|a 9780873891950
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|a 0873891953
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|z 9780873899086
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|a AU@
|b 000074543189
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|a (OCoLC)1356006571
|z (OCoLC)1385494187
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|a TS156 .C73 2016
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|a 658.5/620218--dc23
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Cianfrani, Charles A.
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| 245 |
1 |
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|a Cracking the Case of ISO 9001
|h [electronic resource] :
|b A Simple Guide to Implementing Quality Management in Service Organizations.
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| 250 |
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|a 3rd ed.
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| 260 |
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|a La Vergne :
|b ASQ Quality Press,
|c 2015.
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| 300 |
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|a 1 online resource (297 p.)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 500 |
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|a Description based upon print version of record.
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0 |
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|a Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Chapter 1 Why Do ISO 9001:2015? -- Chapter 2 Key Differences with Past ISO 9001 Editions -- Chapter 3 Principles and Key Concepts -- QUALITY MANAGEMENT PRINCIPLES -- CUSTOMERS-CUSTOMER FOCUS AND MEASURING SATISFACTION -- PROCESS APPROACH-ACTIVITIES, PROCESS MANAGEMENT, AND THE SYSTEMS APPROACH TO MANAGEMENT -- ALIGNMENT-QUALITY OBJECTIVES, PROCESS MEASUREMENT, AND COMMUNICATIONS -- CONTINUAL IMPROVEMENT -- PROCESS CONTROL TO FACILITATE LEARNING, INNOVATION, AND IMPROVEMENT
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| 505 |
8 |
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|a LEADERSHIP AND INVOLVEMENT AT ALL LEVELS -- VISION AND MISSION -- Chapter 4 What Are the ISO 9001:2015 Requirements and How Do We Comply? -- INTRODUCTION -- CLAUSE 1 SCOPE -- CLAUSE 2 NORMATIVE REFERENCES -- CLAUSE 3 TERMS AND DEFINITIONS -- CLAUSE 4 CONTEXT OF THE ORGANIZATION -- CLAUSE 4.1 UNDERSTANDING THE ORGANIZATION ANDITS CONTEXT -- CLAUSE 4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OFINTERESTED PARTIES -- CLAUSE 4.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM -- CLAUSE 4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES -- CLAUSE 5 LEADERSHIP
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| 505 |
8 |
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|a CLAUSE 5.1 LEADERSHIP AND COMMITMENT -- CLAUSE 5.2 POLICY -- CLAUSE 5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES -- CLAUSE 6 PLANNING -- CLAUSE 6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES -- CLAUSE 6.2 QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM -- CLAUSE 6.3 PLANNING OF CHANGES -- CLAUSE 7 SUPPORT -- CLAUSE 7.1 RESOURCES -- CLAUSE 7.2 COMPETENCE -- CLAUSE 7.3 AWARENESS -- CLAUSE 7.4 COMMUNICATION -- CLAUSE 7.5 DOCUMENTED INFORMATION -- CLAUSE 8 OPERATION -- CLAUSE 8.1 OPERATIONAL PLANNING AND CONTROL -- CLAUSE 8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES
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| 505 |
8 |
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|a CLAUSE 8.2.1 CUSTOMER COMMUNICATION -- CLAUSE 8.2.2 DETERMINING THE REQUIREMENTS FOR PRODUCTS AND SERVICES -- CLAUSE 8.2.3 REVIEW OF THE REQUIREMENTS FOR PRODUCTS AND SERVICES -- CLAUSE 8.2.4 CHANGES TO REQUIREMENTS FOR PRODUCTS AND SERVICES -- CLAUSE 8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES -- CLAUSE 8.3.1 GENERAL -- CLAUSE 8.3.2 DESIGN AND DEVELOPMENT PLANNING -- CLAUSE 8.3.3 DESIGN AND DEVELOPMENT INPUTS -- CLAUSE 8.3.4 DESIGN AND DEVELOPMENT CONTROLS -- CLAUSE 8.3.5 DESIGN AND DEVELOPMENT OUTPUTS -- CLAUSE 8.3.6 DESIGN AND DEVELOPMENT CHANGES
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| 505 |
8 |
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|a CLAUSE 8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES -- CLAUSE 8.4.1 GENERAL -- CLAUSE 8.4.2 TYPE AND EXTENT OF CONTROL -- CLAUSE 8.4.3 INFORMATION FOR EXTERNAL PROVIDERS -- CLAUSE 8.5 PRODUCTION AND SERVICE PROVISION -- CLAUSE 8.5.1 CONTROL OF PRODUCTION ANDSERVICE PROVISION -- CLAUSE 8.5.2 IDENTIFICATION AND TRACEABILITY -- CLAUSE 8.5.3 PROPERTY BELONGING TO CUSTOMERS OREXTERNAL PROVIDERS -- CLAUSE 8.5.4 PRESERVATION -- CLAUSE 8.5.5 POST-DELIVERY ACTIVITIES -- CLAUSE 8.5.6 CONTROL OF CHANGES -- CLAUSE 8.6 RELEASE OF PRODUCTS AND SERVICES
|
| 500 |
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|a CLAUSE 8.7 CONTROL OF NONCONFORMING OUTPUTS
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
| 650 |
|
0 |
|a ISO 9001 Standard.
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| 650 |
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0 |
|a Quality control
|x Standards.
|
| 650 |
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0 |
|a Service industries
|x Quality control.
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| 650 |
|
6 |
|a Norme ISO 9001.
|
| 650 |
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6 |
|a Qualité
|x Contrôle
|x Normes.
|
| 650 |
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6 |
|a Services (Industrie)
|x Qualité
|x Contrôle.
|
| 650 |
|
7 |
|a ISO 9001 Standard
|2 fast
|
| 650 |
|
7 |
|a Quality control
|x Standards
|2 fast
|
| 650 |
|
7 |
|a Service industries
|x Quality control
|2 fast
|
| 700 |
1 |
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|a West, John (Jack) E.
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| 758 |
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|i has work:
|a Cracking the case of ISO 9001:2008 for service (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGq3tM8WcJPtqrf6DGGjyb
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Cianfrani, Charles A.
|t Cracking the Case of ISO 9001:2015 for Service
|d La Vergne : ASQ Quality Press,c2015
|z 9780873899086
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=7158794
|z Texto completo
|
| 938 |
|
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|a ProQuest Ebook Central
|b EBLB
|n EBL7158794
|
| 994 |
|
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|a 92
|b IZTAP
|
