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Insights to Performance Excellence 2021-2022 Using the Baldrige Framework and Other Integrated Management Systems.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
La Vergne :
ASQ Quality Press,
2021.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover
- Title Page
- CIP data
- Contents
- Stakeholder Index
- Foreword
- Preface
- Acknowledgments
- Introduction
- Insights to Performance Excellence
- Preface: Organizational Profile
- P.1 ORGANIZATIONAL DESCRIPTION
- P.2 ORGANIZATIONAL SITUATION
- Category 1-Leadership
- 1.1 SENIOR LEADERSHIP
- 1.2 GOVERNANCE AND SOCIETAL CONTRIBUTIONS
- Category 2-Strategy
- 2.1 STRATEGY DEVELOPMENT
- 2.2 STRATEGY IMPLEMENTATION
- Category 3-Customers
- 3.1 CUSTOMER EXPECTATIONS
- 3.2 CUSTOMER ENGAGEMENT
- Category 4-Measurement, Analysis, and Knowledge Management
- 4.1 MEASUREMENT, ANALYSIS, AND IMPROVEMENT OF ORGANIZATIONAL PROCESS PERFORMANCE
- 4.2 INFORMATION AND KNOWLEDGE MANAGEMENT
- Category 5-Workforce
- 5.1 WORKFORCE ENVIRONMENT
- 5.2 WORKFORCE ENGAGEMENT
- Category 6-Operations
- 6.1 WORK PROCESSES
- 6.2 OPERATIONAL EFFECTIVENESS
- Category 7-Results
- 7.1 PRODUCT AND PROCESS RESULTS
- 7.2 CUSTOMER RESULTS
- 7.3 WORKFORCE RESULTS
- 7.4 LEADERSHIP AND GOVERNANCE RESULTS
- 7.5 FINANCIAL, MARKET, AND STRATEGY RESULTS
- Tips on Preparing a Baldrige Award Application
- Scoring System
- Clarifying the Baldrige Scoring Requirements
- From a Culture of Compliance to a Culture of Excellence-Worldwide
- Baldrige-Based Self-Assessments of Organizations and Management Systems
- The Site Visit
- Global Performance Excellence Models: Making a Difference Around the World
- Performance Excellence ProgramBest Practices
- Clarifying Confusing Terms
- Glossary
- References
- Index
- About the Authors