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|a 1385473005
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|a 9781636940045
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|b .B539 2021
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|a 384.068
|2 23
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| 049 |
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|a UAMI
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|a Blazey, Mark L.
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|a Insights to Performance Excellence 2021-2022
|h [electronic resource] :
|b Using the Baldrige Framework and Other Integrated Management Systems.
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| 260 |
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|a La Vergne :
|b ASQ Quality Press,
|c 2021.
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| 300 |
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|a 1 online resource (400 p.)
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| 336 |
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|a text
|b txt
|2 rdacontent
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|a computer
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|2 rdamedia
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|a online resource
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|a Description based upon print version of record.
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|a Cover -- Title Page -- CIP data -- Contents -- Stakeholder Index -- Foreword -- Preface -- Acknowledgments -- Introduction -- Insights to Performance Excellence -- Preface: Organizational Profile -- P.1 ORGANIZATIONAL DESCRIPTION -- P.2 ORGANIZATIONAL SITUATION -- Category 1-Leadership -- 1.1 SENIOR LEADERSHIP -- 1.2 GOVERNANCE AND SOCIETAL CONTRIBUTIONS -- Category 2-Strategy -- 2.1 STRATEGY DEVELOPMENT -- 2.2 STRATEGY IMPLEMENTATION -- Category 3-Customers -- 3.1 CUSTOMER EXPECTATIONS -- 3.2 CUSTOMER ENGAGEMENT -- Category 4-Measurement, Analysis, and Knowledge Management
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| 505 |
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|a 4.1 MEASUREMENT, ANALYSIS, AND IMPROVEMENT OF ORGANIZATIONAL PROCESS PERFORMANCE -- 4.2 INFORMATION AND KNOWLEDGE MANAGEMENT -- Category 5-Workforce -- 5.1 WORKFORCE ENVIRONMENT -- 5.2 WORKFORCE ENGAGEMENT -- Category 6-Operations -- 6.1 WORK PROCESSES -- 6.2 OPERATIONAL EFFECTIVENESS -- Category 7-Results -- 7.1 PRODUCT AND PROCESS RESULTS -- 7.2 CUSTOMER RESULTS -- 7.3 WORKFORCE RESULTS -- 7.4 LEADERSHIP AND GOVERNANCE RESULTS -- 7.5 FINANCIAL, MARKET, AND STRATEGY RESULTS -- Tips on Preparing a Baldrige Award Application -- Scoring System -- Clarifying the Baldrige Scoring Requirements
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| 505 |
8 |
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|a From a Culture of Compliance to a Culture of Excellence-Worldwide -- Baldrige-Based Self-Assessments of Organizations and Management Systems -- The Site Visit -- Global Performance Excellence Models: Making a Difference Around the World -- Performance Excellence ProgramBest Practices -- Clarifying Confusing Terms -- Glossary -- References -- Index -- About the Authors
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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0 |
|a Quality control.
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|a Qualité
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|a Quality control
|2 fast
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| 700 |
1 |
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|a Grizzell, Paul L.
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| 776 |
0 |
8 |
|i Print version:
|a Blazey, Mark L.
|t Insights to Performance Excellence 2021-2022
|d La Vergne : ASQ Quality Press,c2021
|z 9781636940021
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| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=7158844
|z Texto completo
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|a Askews and Holts Library Services
|b ASKH
|n AH41064886
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|b EBLB
|n EBL7158844
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