The ASQ Certified Quality Process Analyst Handbook

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Furterer, Sandra L.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: La Vergne : ASQ Quality Press, 2022.
Edición:3rd ed.
Temas:
Total quality management.
Qualité totale.
Total quality management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Title page
  • CIP data
  • Table of Contents
  • List of Figures and Tables
  • Acknowledgments
  • Introduction
  • Part I. Quality Concepts and Team Dynamics
  • Chapter 1. Professional Conduct and Ethics
  • Code of Ethics
  • Chapter 2. Quality Concepts
  • Quality
  • Quality Planning
  • Quality Standards, Requirements, and Specifications
  • Quality Documentation
  • Cost of Quality (COQ)
  • Chapter 3. Quality Audits
  • Audit Types
  • Audit Components
  • Audit Roles and Responsibilities
  • Chapter 4. Team Dynamics
  • Types of Teams
  • Team Development
  • Team Stages
  • Team Roles and Responsibilities
  • Team Conflict
  • Chapter 5. Training and Evaluation
  • Link Training to Organizational Goals
  • Needs Assessment
  • Adapt Information to Meet Adult Learning Styles
  • Select the Training Delivery Method
  • Evaluate Training Effectiveness
  • Link to Organizational and Individual Performance Measures
  • Tools for Assessing Training Effectiveness
  • Part II. Quality Tools and Process Improvement Techniques
  • Chapter 6. Process Improvement Concepts and Approaches
  • Plan-Do-Check-Act (PDCA)
  • Kaizen
  • Incremental and Breakthrough Improvement
  • Chapter 7. Basic Quality Tools
  • Cause-and-Effect Diagram
  • Flowcharts (Process Maps)
  • Check Sheets
  • Pareto Charts
  • Scatter Diagram
  • Histograms
  • Chapter 8. Process Improvement Techniques
  • Lean
  • Six Sigma
  • Benchmarking
  • Risk Management
  • Business Process Management (BPM)
  • Chapter 9. Management and Planning Tools
  • Quality Management Tools
  • Project Management Tools
  • Part III. Data Analysis
  • Chapter 10. Basic Concepts
  • Basic Statistics
  • Basic Distributions
  • Probability Concepts
  • Reliability Concepts
  • Chapter 11. Data Types, Collection, and Integrity
  • Measurement Scales
  • Data Types
  • Data Collection and Analysis
  • Data Integrity
  • Data Plotting
  • Chapter 12. Sampling
  • Sampling Methods
  • Acceptance Sampling
  • ANSI/ASQ Z1.4
  • ANSI/ASQ Z1.9
  • Chapter 13. Measurement System Analysis (MSA)
  • Measurement
  • Concepts in Measurements
  • Chapter 14. Statistical Process Control (SPC)
  • Fundamental Concepts
  • Rational Subgroups
  • Control Charts for Attributes Data
  • Control Charts for Variables Data
  • Common and Special Cause Variation
  • Process Capability Measures
  • Chapter 15. Advanced Statistical Analysis
  • Regression and Correlation Models
  • Hypothesis Testing
  • Null Hypothesis
  • Design of Experiments (DOE)
  • Taguchi Concepts and Methods
  • Analysis of Variance (ANOVA)
  • Part IV. Customer-Supplier Relations
  • Chapter 16. Internal and External Customers and Suppliers
  • Internal Customers
  • Improving Internal Processes and Services
  • Effect of Treatment of Internal Customers on That of External Customers
  • Methods to Energize Internal Customers
  • External Customers
  • External Customers' Influence on Products and Services
  • Chapter 17. Customer Satisfaction Methods
  • Surveys

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