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230107s2022 xx o ||| 0 eng d |
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|a EBLCP
|b eng
|c EBLCP
|d REDDC
|d OCLCF
|d OCLCO
|d OCLCQ
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|a 9781951058401
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|a 1951058402
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|a (OCoLC)1356005589
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|a TS156 .C533 2021
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|a 658.5/62--dc23
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|a UAMI
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| 100 |
1 |
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|a Furterer, Sandra L.
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| 245 |
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|a The ASQ Certified Quality Process Analyst Handbook
|h [electronic resource].
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| 250 |
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|a 3rd ed.
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| 260 |
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|a La Vergne :
|b ASQ Quality Press,
|c 2022.
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| 300 |
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|a 1 online resource (519 p.)
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| 500 |
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|a Description based upon print version of record.
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|a Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Acknowledgments -- Introduction -- Part I. Quality Concepts and Team Dynamics -- Chapter 1. Professional Conduct and Ethics -- Code of Ethics -- Chapter 2. Quality Concepts -- Quality -- Quality Planning -- Quality Standards, Requirements, and Specifications -- Quality Documentation -- Cost of Quality (COQ) -- Chapter 3. Quality Audits -- Audit Types -- Audit Components -- Audit Roles and Responsibilities -- Chapter 4. Team Dynamics -- Types of Teams -- Team Development -- Team Stages
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|a Team Roles and Responsibilities -- Team Conflict -- Chapter 5. Training and Evaluation -- Link Training to Organizational Goals -- Needs Assessment -- Adapt Information to Meet Adult Learning Styles -- Select the Training Delivery Method -- Evaluate Training Effectiveness -- Link to Organizational and Individual Performance Measures -- Tools for Assessing Training Effectiveness -- Part II. Quality Tools and Process Improvement Techniques -- Chapter 6. Process Improvement Concepts and Approaches -- Plan-Do-Check-Act (PDCA) -- Kaizen -- Incremental and Breakthrough Improvement
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|a Chapter 7. Basic Quality Tools -- Cause-and-Effect Diagram -- Flowcharts (Process Maps) -- Check Sheets -- Pareto Charts -- Scatter Diagram -- Histograms -- Chapter 8. Process Improvement Techniques -- Lean -- Six Sigma -- Benchmarking -- Risk Management -- Business Process Management (BPM) -- Chapter 9. Management and Planning Tools -- Quality Management Tools -- Project Management Tools -- Part III. Data Analysis -- Chapter 10. Basic Concepts -- Basic Statistics -- Basic Distributions -- Probability Concepts -- Reliability Concepts -- Chapter 11. Data Types, Collection, and Integrity
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|a Measurement Scales -- Data Types -- Data Collection and Analysis -- Data Integrity -- Data Plotting -- Chapter 12. Sampling -- Sampling Methods -- Acceptance Sampling -- ANSI/ASQ Z1.4 -- ANSI/ASQ Z1.9 -- Chapter 13. Measurement System Analysis (MSA) -- Measurement -- Concepts in Measurements -- Chapter 14. Statistical Process Control (SPC) -- Fundamental Concepts -- Rational Subgroups -- Control Charts for Attributes Data -- Control Charts for Variables Data -- Common and Special Cause Variation -- Process Capability Measures -- Chapter 15. Advanced Statistical Analysis
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|a Regression and Correlation Models -- Hypothesis Testing -- Null Hypothesis -- Design of Experiments (DOE) -- Taguchi Concepts and Methods -- Analysis of Variance (ANOVA) -- Part IV. Customer-Supplier Relations -- Chapter 16. Internal and External Customers and Suppliers -- Internal Customers -- Improving Internal Processes and Services -- Effect of Treatment of Internal Customers on That of External Customers -- Methods to Energize Internal Customers -- External Customers -- External Customers' Influence on Products and Services -- Chapter 17. Customer Satisfaction Methods -- Surveys
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| 500 |
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|a Focus Groups
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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|a Total quality management.
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| 650 |
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|a Qualité totale.
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| 650 |
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|a Total quality management
|2 fast
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| 776 |
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|i Print version:
|a Furterer, Sandra L.
|t The ASQ Certified Quality Process Analyst Handbook
|d La Vergne : ASQ Quality Press,c2022
|z 9781951058388
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| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=7158719
|z Texto completo
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| 938 |
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|a ProQuest Ebook Central
|b EBLB
|n EBL7158719
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| 994 |
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|a 92
|b IZTAP
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