Communication Skills for Nurses

Detalles Bibliográficos
Autor principal: Boyd, Claire
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Newark : John Wiley & Sons, Incorporated, 2014.
Colección:New York Academy of Sciences Ser.
Temas:
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • COMMUNICATION SKILLS FOR NURSES
  • Contents
  • Preface
  • Introduction
  • Acknowledgements
  • Chapter 1 MODELS OF COMMUNICATION
  • WHAT IS A COMMUNICATION MODEL?
  • Linear Model
  • Interactive Model
  • Transactional Model
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 2 TRANSACTIONAL ANALYSIS
  • THE EGO STATE
  • Parent
  • Child
  • Adult
  • KINDS OF TRANSACTION
  • Complementary Transactions
  • Crossed Transactions
  • Ulterior Transactions
  • SUMMARY OF TRANSACTIONAL ANALYSIS
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 3 METHODS OF COMMUNICATION
  • TYPES OF COMMUNICATION
  • Verbal Communication
  • Non-Verbal Communication
  • Written Communication
  • Visual Communication
  • COMMUNICATION DIFFERENCES
  • WAYS TO ENCOURAGE EFFECTIVE COMMUNICATION
  • Deafblindness
  • MEDICAL JARGON
  • DIFFICULT PATIENT SITUATIONS
  • PAEDIATRIC NURSING COMMUNICATION
  • NURSING HANDOVER
  • CRITICAL COMMUNICATIONS
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 4 PRESENTING YOURSELF AND YOUR ORGANISATION
  • WHAT IS CUSTOMER SERVICE?
  • HOW CAN YOU CREATE THE RIGHT IMPRESSION?
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 5 INTERPERSONAL SKILLS
  • WHAT ARE INTERPERSONAL SKILLS?
  • WHAT ARE THE INTERPERSONAL SKILLS?
  • HOW CAN I DEVELOP MY INTERPERSONAL SKILLS?
  • Learn to Listen
  • Choose Your Words
  • Understand Why Communication Fails
  • Learn to Relax
  • Clarify
  • Be Positive
  • Empathise
  • Understand Stress
  • Reflect and Improve
  • Negotiate
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM
  • WHAT IS A TEAM?
  • THE MULTIDISCIPLINARY TEAM
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 7 COMMUNICATION BARRIERS
  • THE ENVIRONMENT/PHYSICAL DISTRACTIONS
  • LANGUAGE
  • JARGON
  • STEREOTYPING OR MAKING ASSUMPTIONS
  • EMOTIONS
  • PAIN
  • MUDDLED MESSAGES
  • NOT LISTENING/FEELINGS
  • CULTURE
  • PEOPLE WITH DISABILITIES
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 8 ACTIVE LISTENING
  • WHAT IS ACTIVE LISTENING?
  • ACTIVE LISTENING SKILLS EXAMPLES
  • HOW TO PERFORM EFFECTIVE ACTIVE LISTENING SKILLS
  • BARRIERS TO LISTENING
  • IMPLEMENTING HUMAN FACTORS IN HEALTH CARE
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 9 ADMITTING PATIENTS
  • THE NURSING PROCESS
  • INFORMATION
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 10 SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR)
  • WHAT DOES SBAR MEAN?
  • NOTES TO CONSIDER
  • HOW NOT TO DO IT
  • BEFORE CALLING THE CLINICIAN
  • MAKING THE CALL
  • THE INFORMATION WE NEED TO COMMUNICATE EFFECTIVELY
  • Situation
  • Background
  • Assessment
  • Recommendation
  • THE FUTURE
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 11 DOCUMENTATION
  • NURSING AND MIDWIFERY COUNCIL
  • LEGAL ISSUES
  • ROOT CAUSE ANALYSIS
  • ACCOUNTABILITY
  • NURSING DOCUMENTATION
  • TEST YOUR KNOWLEDGE
  • Bibliography
  • Chapter 12 MANAGING CRITICISM AND COMPLIMENTS
  • CONCERNS AND COMPLAINTS
  • WHO CAN RAISE A CONCERN/COMPLAINT?
  • CONFIDENTIALITY
  • THE COMPLAINTS PROCEDURE

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